Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Napleton Buick GMC

Crystal Lake, IL

Overview
Reviews
Vehicles
4.7
378 Reviews
Call Dealership (815) 219-7138

6305 Northwest Hwy

Crystal Lake, IL

60014

Directions

By Type

Showing 378 reviews

August 28, 2025

I keep coming back for my oil changes, etc. I have had good customer service and short stays, I normally wait while my vehicle is being serviced. More

by bpegarsch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sorry do not remember salesmen name., Steve Hardy
Report | Print
Aug 28, 2025 -

Napleton Buick GMC responded

Thank you for your review and for choosing Napleton Buick GMC Crystal Lake for your service needs! We’re grateful for your business and look forward to your next visit. See you next time!

August 22, 2025

Service was great, and completed the warranty work as expected. The service people were great to work with. More

by Bthomson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santo Voiculescu
Report | Print
Aug 22, 2025 -

Napleton Buick GMC responded

We are thrilled to hear our service team met your expectations! Thank you for your business and your five-star review of Napleton Buick GMC Crystal Lake.

August 22, 2025

Jared was my advisor and he done really good job. Car was taking care really fast. Service is good. More

by Atcandcservices
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santo Voiculescu, Jen Collins, Steve Hardy
Report | Print
Aug 25, 2025 -

Napleton Buick GMC responded

We're pleased to hear Jared provided fast and efficient service! Thank you for choosing Napleton Buick GMC Crystal Lake and sharing your feedback. Safe travels!

August 17, 2025

It was a pleasant experience. Our salesman was very helpful in us making our decision to purchase our 2025 Buick Enclave More

by dennydiane3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Freddi Alvarado, Eric Irigoyen
Report | Print
Aug 20, 2025 -

Napleton Buick GMC responded

We’re pleased to hear you had a pleasant experience with our team! Thank you for choosing Napleton Buick GMC Crystal Lake and congratulations on your new 2025 Buick Enclave!

August 15, 2025

I am very happy with the service team everyone has always been very friendly and knowledgeable. Very efficient service More

by pattyberry86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
Report | Print
Aug 18, 2025 -

Napleton Buick GMC responded

Thank you for your kind words! We're pleased to know you are satisfied with our team and services. We look forward to seeing you again at Napleton Buick GMC Crystal Lake. Safe travels!

August 13, 2025

They are always helpful and knowledgeable. Willing to take time to answer my questions and address my concerns. More

by C McCully
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
Report | Print
Aug 13, 2025 -

Napleton Buick GMC responded

Thank you for your kind words! We’re always happy to help at Napleton Buick GMC Crystal Lake. We look forward to serving you again!

August 09, 2025

Service was very good and efficient. Steve was very helpful. I will definitely go back again. More

by marylouwag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
Report | Print
Aug 11, 2025 -

Napleton Buick GMC responded

Thank you for the kind words for Steve and our Napleton Buick GMC Crystal Lake team. See you next time!

July 31, 2025

Friendly, efficient and quick service. I appreciate the reminders of service or just checking in after my purchase. More

by Barb5576
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
Report | Print
Jul 31, 2025 -

Napleton Buick GMC responded

Barb, knowing you feel supported by our Napleton Buick GMC Crystal Lake team made our day! Thank you for your business and your review. See you next time!

July 31, 2025

These guys were great! They took care of me all around from the sale of vehicle to servicing it as well! Thanks More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Orellana, Ryan English, Freddi Alvarado, Nick Durband, Christian Leon, Santo Voiculescu, Steve Hardy
Report | Print
Aug 01, 2025 -

Napleton Buick GMC responded

Chris, thank you for sharing this thoughtful review! It means a lot to hear you had a seamless sales and service experience at Napleton Buick GMC Crystal Lake. Safe travels on behalf of all of us!

July 23, 2025

Nick was great to work with. He was attentive and knowledgeable of the product. Took the time to answer all our questions. Would definitely work with again on future purchases More

by Roadrnr25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erick Orellana, Nick Durband
Report | Print
Jul 23, 2025 -

Napleton Buick GMC responded

We appreciate your business and wonderful feedback! It's fantastic to hear that Nick provided knowledgeable and attentive support. We’ll see you next time at Napleton Buick GMC Crystal Lake!

1
...
3
4
5
...
38