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Napleton Buick GMC
Crystal Lake, IL
413 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 413 reviews
December 10, 2025
Steve is the best. He make me feel comfortable When it comes to bring in my cars for serviceand well explained. He make me feel comfortable When it comes to bring in my cars for serviceand well explained. More
by Perezo1980
Employees Worked With
December 09, 2025
Very friendly service staff, Steve was great. Always a good experience and on time service. Always a good experience and on time service. More
by wallyemerson
December 07, 2025
Met with courteous service . Told me to wait in the waiting room and he be with me . He did and he explained the items that need to be addressed. Told me to wait in the waiting room and he be with me . He did and he explained the items that need to be addressed. More
by Peggy
Employees Worked With
Jared Heinz
December 02, 2025
We had an incredibly smooth and pleasant experience at this dealership from beginning to end. The entire process was seamless from start to finish. Every staff member we interacted with was helpful, court this dealership from beginning to end. The entire process was seamless from start to finish. Every staff member we interacted with was helpful, courteous and professional. Buying a vehicle from Seann Omara was particularly wonderful— he is knowledgeable, helpful, and genuinely committed to making sure we got the best deal possible. We left very pleased and would happily recommend Napleton Buick GMC to others! More
by katewalsh
Employees Worked With
Seann Omara
November 15, 2025
I brought my GMC Sierra 2500 in for service . Everyone i dealt with in the service department was amazing. Steve kept me notified of the progress. Overall, a wonderful experience. I definitely w Everyone i dealt with in the service department was amazing. Steve kept me notified of the progress. Overall, a wonderful experience. I definitely will be returning. More
by kopfem
November 15, 2025
I had a great experience at this dealership! The staff was friendly, professional, and very helpful throughout the whole process. They took the time to answer all my questions and made sure I fe The staff was friendly, professional, and very helpful throughout the whole process. They took the time to answer all my questions and made sure I felt comfortable with my purchase. The vehicle was exactly as described—clean, reliable, and fairly priced. The buying process was smooth and quick. I highly recommend this dealership to anyone looking for an honest and stress-free car buying experience! More
by Mario carreno
Employees Worked With
Other Employees :
Freddi Alvarado, Nick Durband, Rodrigo Crespo, Eric Irigoyen
November 14, 2025
Steve was great to deal with in service! Went over everything in detail and addressed all the concerns I had Went over everything in detail and addressed all the concerns I had More
by LmY
Employees Worked With
October 30, 2025
The service team at Napleton GMC are really helpful and provide professional service, support, and knowledge. provide professional service, support, and knowledge. More
by Rts112
Employees Worked With
Other Employees :
Erick Orellana, Nick Durband, Eric Irigoyen
