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Napleton Buick GMC

Crystal Lake, IL

Overview
Reviews
Vehicles
4.7
378 Reviews
Call Dealership (815) 219-7138

6305 Northwest Hwy

Crystal Lake, IL

60014

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Showing 378 reviews

July 22, 2025

Service was great! I decided to go back to this dealership and was happy I did. They have a new crew on the writers team and they were really good to deal with. More

by Bruno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santo Voiculescu, Steve Hardy
Report | Print
Jul 23, 2025 -

Napleton Buick GMC responded

Hi Bruno, thank you for choosing Napleton Buick GMC Crystal Lake and for sharing your five-star review! We look forward to sharing your feedback with our Service Team. Drive safely, and we hope to see you again down the road!

July 21, 2025

Steve is great at being service writer. It was a learning situation for me. Hope he stays at Napleton while I own GMC vehicles. Great Guy to have in service. More

by dsteg1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
Report | Print
Jul 22, 2025 -

Napleton Buick GMC responded

Thank you for trusting us with your business! We are thrilled to hear that Steve and the team took such great care of you. We look forward to welcoming you back to Napleton Mazda of Naperville for your future maintenance needs! Thank you for your confidence in our work, it means a lot!

July 19, 2025

Service Dept was able to get me in the same day. Service was quick and easy! More

by Roadrnr25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Durband, Santo Voiculescu, Jen Collins, Steve Hardy
Report | Print
Jul 22, 2025 -

Napleton Buick GMC responded

Thanks for the awesome review of Napleton Buick GMC Crystal Lake!

July 18, 2025

Quick and easy regular maintenance appointment. Everything was done as promised and I was out of there in under an hour. More

by Podz23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
Report | Print
Jul 18, 2025 -

Napleton Buick GMC responded

Thank you for trusting us with your business! We are happy to have you as a customer and we hope to welcome you back to Napleton Buick GMC Crystal Lake again down the road.

July 10, 2025

Ryan was great he had great knowlege of the car. He was great and kind. More

by tshoven71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erick Orellana, Ryan English
Report | Print
Jul 10, 2025 -

Napleton Buick GMC responded

Thank you for choosing Napleton Buick GMC Crystal Lake and sharing your praise for Ryan! We're glad you can count on us to deliver a 5-star experience.

July 09, 2025

I had an appointment with Ryan and it was a great buying experience! He was very prompt and professional and helped me with my trade-in and purchase of a new vehicle. More

by MD Gallagher
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ryan English
Report | Print
Jul 10, 2025 -

Napleton Buick GMC responded

Congratulations on your new vehicle! Thank you for choosing Napleton Buick GMC Crystal Lake and for highlighting Ryan's great work.

July 09, 2025

good service dept, not pushy or upselling , quick, thorough and responsive. I will continue.to patronize ! More

by votz03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
Report | Print
Jul 10, 2025 -

Napleton Buick GMC responded

We are thrilled that our team is so helpful and attentive. Thank you for choosing Napleton Buick GMC Crystal Lake and for sharing your support!

July 03, 2025

Everything went smooth that day. Time to complete was right on time and communication by text worked to let me know. More

by Cancornfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
Report | Print
Jul 03, 2025 -

Napleton Buick GMC responded

We're glad your experience at Napleton Buick GMC Crystal Lake was smooth and timely. Thanks for choosing us—safe travels ahead!

July 03, 2025

We had a great car buying experience at Napleton Buick GMC. Nick was a great guy to deal with and very knowledgeable about the car. Alex was very helpful in explaining our finance and warranty option. The More

by keithbs1953
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexsandro Tacket , Nick Durband
Report | Print
Jul 07, 2025 -

Napleton Buick GMC responded

Keith, thank you for trusting the Napleton Buick GMC Crystal Lake team with your business! We are happy to hear that Nick and Alex went above and beyond to make your visit a success and we hope to see you again down the road.

July 01, 2025

Great service, friendly, timely, transparent and great communication. Would reccomend them for service! Appreciate the service level! More

by Andysmcelroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
Report | Print
Jul 02, 2025 -

Napleton Buick GMC responded

Thank you for the fantastic feedback! We're happy to hear that our team at Napleton Buick GMC Crystal Lake provided great service and communication. We appreciate your recommendation!

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