Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Buick GMC
Crystal Lake, IL
413 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 413 reviews
September 27, 2025
Professional, honest and experienced staff; communication was excellent and work was completed in short time! was excellent and work was completed in short time! More
by ae
Employees Worked With
September 27, 2025
The Napleton family was extremely friendly and actually cared! Help put my son in his first car ever and at a reasonable price! Thank you Ryan and the rest of the family! I'll be back! cared! Help put my son in his first car ever and at a reasonable price! Thank you Ryan and the rest of the family! I'll be back! More
by Henrietta
September 25, 2025
Helpful staff was knowledgeable about the issues I was having with my vehicle. They gave me options and we got it taken care of well and in a timely manner. having with my vehicle. They gave me options and we got it taken care of well and in a timely manner. More
by AndreaWozniak
Employees Worked With
September 24, 2025
Nick and Chris were accommodating and willing to negotiate. The buying process was very quick as well. Thanks guys negotiate. The buying process was very quick as well. Thanks guys More
by Nateba Montgomery
September 24, 2025
The advisors and techs do a fantastic job. They are the only ones that I let work on my truck. They are the only ones that I let work on my truck. More
by joel
September 23, 2025
The experience was perfect ryan respected my comment no games give us a price and it went smooth love the car games give us a price and it went smooth love the car More
by Snow.birds
Employees Worked With
September 20, 2025
Pleasant experience, the service department was professional and knowledgeable. Scheduling service on their website was easy. In and out in no time. professional and knowledgeable. Scheduling service on their website was easy. In and out in no time. More
by barsocchi1
Employees Worked With
Jared Heinz
September 16, 2025
I went to Napleton GMC to trade my 2 vehicles for a new GMC Terrain. I met with Roger, he was extremely knowledgeable and helpful! He was able to give me a great trade in on my two cars and help me find th GMC Terrain. I met with Roger, he was extremely knowledgeable and helpful! He was able to give me a great trade in on my two cars and help me find the best car deal for me! He was awesome to work with and made the process so easy. I am really enjoying my new thanks to all of Roger’s help! More
by ablaze24
Employees Worked With
Roger
September 15, 2025
Everything was super smooth during our purchase a a new vehicle. Shane Omarra our salesman was knowledgeable and helpful as was the manager and the finance guy. vehicle. Shane Omarra our salesman was knowledgeable and helpful as was the manager and the finance guy. More
by teflonbob12
Employees Worked With
Freddi Alvarado
