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Napleton Buick GMC
Crystal Lake, IL
378 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 378 reviews
May 13, 2025
In late April 2025, I had a deeply disappointing experience at this dealership. When I made a fair $80,000 offer, General Sales Manager Eric Orellana mocked me, saying I’d “never worked hard a day” experience at this dealership. When I made a fair $80,000 offer, General Sales Manager Eric Orellana mocked me, saying I’d “never worked hard a day” in my life and called the offer “ridiculous.” He added, “We’re not selling a car for free.” And how I did not know how this business works and that I needed “experience”. Freddie Alvarado, the sales rep, was initially respectful, but once Eric escalated, he followed suit and ripped a paper from my hand in front of other customers. I came in ready to buy not to be insulted. I left and paid cash elsewhere for my Yukon. I hope this team rethinks how they treat serious buyers. I’d still be open to working with them with real professionalism and respect and not rub off their ‘11 years’ of dealership experience to customers like Eric did to me. More
by Diego Jimenez
Employees Worked With
Erick Orellana, Freddi Alvarado
April 30, 2025
Great Service department. everyone’s really nice to talk to about your issues. Finance people salesman, Are Super nice everyone’s really nice to talk to about your issues. Finance people salesman, Are Super nice More
by Knips
Employees Worked With
Santo Voiculescu, Jen Collins, Steve Hardy
April 29, 2025
Friendly and competent staff. Explained everything and made a great deal. Took a little longer than I expected but it was a good experience. Explained everything and made a great deal. Took a little longer than I expected but it was a good experience. More
by Rellaandtheprince
Employees Worked With
Freddi Alvarado
April 23, 2025
Excellent service, good and flexible time for the appointment, good amenities in the waiting area, car was ready in 30 minutes with the car wash included, thanks Steve.. appointment, good amenities in the waiting area, car was ready in 30 minutes with the car wash included, thanks Steve.. More
by julioramos2072
Employees Worked With
Steve Hardy
April 23, 2025
They don't hold true to there estimates! For the repair.& don't ask your permission to proceed & you end up with double amount of a bill. And service manager is verry rude. For the repair.& don't ask your permission to proceed & you end up with double amount of a bill. And service manager is verry rude. More
by randyvehrs
Employees Worked With
Jen Collins, Steve Hardy
April 21, 2025
Service writers Steve and Santo were extremely helpful and Polite, mechanic Greg explained my repair in detail and showed me the parts that failed in my engine, his work area extremely clean and organized and Polite, mechanic Greg explained my repair in detail and showed me the parts that failed in my engine, his work area extremely clean and organized. I would highly recommend any GMC owner to Napleton, Top Notch dealership !!! More
by sallykracun
Employees Worked With
Mechanic Greg, Santo Voiculescu, Jen Collins, Steve Hardy
April 21, 2025
Great experience with Napleton Crystal Lake,IL. Erick the sales manager was great. Thanks for making buying our new Buick a pleasant experience. Erick the sales manager was great. Thanks for making buying our new Buick a pleasant experience. More
by Janice and Bill Mathison
Employees Worked With
Erick Orellana
