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Napleton Buick GMC

Crystal Lake, IL

Overview
Employees
Reviews
Vehicles
4.8
413 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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6305 Northwest Hwy

Crystal Lake, IL

60014

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Showing 413 reviews

September 13, 2025

We’ve purchased 3 vehicles from Napleton Buick GMC and have always had a great experience from the sale of the vehicle through each service visit More

by Wboldog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2025 -

Napleton Buick GMC responded

Thank you for your continued trust and loyalty to Napleton Buick GMC Crystal Lake! We appreciate your support and look forward to serving you in the future!

September 03, 2025

Freddie was great. He asked what we wanted to see and he was direct and to the point. Very informative and professional. More

by Eubanksp49
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Freddi Alvarado
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Sep 04, 2025 -

Napleton Buick GMC responded

Thank you for sharing your feedback about Freddie! We are thrilled that he was direct, professional, and informative during your visit, and we hope you enjoy the ride! - The Napleton Buick GMC Crystal Lake Team

September 01, 2025

They were ready for me when I got there quick and easy service. They provided a shuttle service for me to get back to my job. More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2025 -

Napleton Buick GMC responded

Hi Tim, we're glad to hear you had a quick and smooth experience at Napleton Buick GMC Crystal Lake. We hope to see you again in the future!

August 31, 2025

Very overly clever representative. I needed regular oil change. They charged much more than before. More

by davidsr50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Hardy
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2025 -

Napleton Buick GMC responded

David - we're sorry to see that you were not satisfied with your experience. If you'd like to share anything further about your visit, please reach out directly to crystallakefeedback@napleton.autos - Napleton Buick GMC Crystal Lake. Thank you.

August 30, 2025

Knowledgeable courteous, answer questions in detail, clean facility, no pressure to purchase, very helpful, expedient service More

by L-walton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 02, 2025 -

Napleton Buick GMC responded

We love hearing about your five-star experience with our team! Thank you for choosing Napleton Buick GMC Crystal Lake and for sharing your feedback. See you next time!

August 28, 2025

I keep coming back for my oil changes, etc. I have had good customer service and short stays, I normally wait while my vehicle is being serviced. More

by bpegarsch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sorry do not remember salesmen name.
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Aug 28, 2025 -

Napleton Buick GMC responded

Thank you for your review and for choosing Napleton Buick GMC Crystal Lake for your service needs! We’re grateful for your business and look forward to your next visit. See you next time!

August 22, 2025

Jared was my advisor and he done really good job. Car was taking care really fast. Service is good. More

by Atcandcservices
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santo Voiculescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hardy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jen Collins
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Aug 25, 2025 -

Napleton Buick GMC responded

We're pleased to hear Jared provided fast and efficient service! Thank you for choosing Napleton Buick GMC Crystal Lake and sharing your feedback. Safe travels!

August 22, 2025

Service was great, and completed the warranty work as expected. The service people were great to work with. More

by Bthomson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santo Voiculescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2025 -

Napleton Buick GMC responded

We are thrilled to hear our service team met your expectations! Thank you for your business and your five-star review of Napleton Buick GMC Crystal Lake.

August 17, 2025

It was a pleasant experience. Our salesman was very helpful in us making our decision to purchase our 2025 Buick Enclave More

by dennydiane3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Freddi Alvarado, Eric Irigoyen
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Aug 20, 2025 -

Napleton Buick GMC responded

We’re pleased to hear you had a pleasant experience with our team! Thank you for choosing Napleton Buick GMC Crystal Lake and congratulations on your new 2025 Buick Enclave!

August 15, 2025

I am very happy with the service team everyone has always been very friendly and knowledgeable. Very efficient service More

by pattyberry86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
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Aug 18, 2025 -

Napleton Buick GMC responded

Thank you for your kind words! We're pleased to know you are satisfied with our team and services. We look forward to seeing you again at Napleton Buick GMC Crystal Lake. Safe travels!

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