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Napleton Buick GMC

Crystal Lake, IL

Overview
Employees
Reviews
Vehicles
4.8
416 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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6305 Northwest Hwy

Crystal Lake, IL

60014

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Showing 160 service reviews

March 12, 2026

I’ve brought my vehicle in for warranty service a few times and Steve has always been great to work with. Professional with clear explanations and doesn’t waste time. More

by S
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2026 -

Napleton Buick GMC responded

We are grateful for your kind review, and we will be sure to share your wonderful feedback with Steve and the team! Thank you for choosing Napleton Buick GMC Crystal Lake and for sharing your experience.

March 12, 2026

Great service department. With a good coffee while you wait. Usually have coupons to lower the cost. More

by Jjdeluxe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santo Voiculescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hardy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2026 -

Napleton Buick GMC responded

Thank you for your confidence in Napleton Buick GMC Crystal Lake! We appreciate your business.

March 07, 2026

Easy to book an appointment. My car was serviced and available the same day. All of the issues are addressed. Steve from service was very professional and friendly to deal with More

by Sullyfarm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hardy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2026 -

Napleton Buick GMC responded

We're delighted to hear about your seamless experience with Steve and our team! Thank you for choosing Napleton Buick GMC Crystal Lake and sharing your positive feedback!

March 05, 2026

Maintenance department, Steve and Santo were very helpful with their suggestions for fixing my car. They did a great job, my car is fixed and I am very happy with their service. More

by penkava1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santo Voiculescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hardy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2026 -

Napleton Buick GMC responded

We are so happy Steve and Santo were such a help to you! Thank you for choosing Napleton Buick GMC Crystal Lake and for sharing your experience. We wish you many safe miles ahead!

March 03, 2026

I want to Thank Steve for taking good care of me and making sure I know what service is being done to my Truck and if there is anything that needs done to it. More

by MadMonkey1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2026 -

Napleton Buick GMC responded

Thank you for choosing Napleton Buick GMC Crystal Lake and for highlighting Steve's exceptional service! We look forward to helping you maintain your truck for miles to come. See you again next time!

February 10, 2026

I had my truck towed in and I received an update very quickly. I really appreciate how quickly they informed me of the problem. They fixed the truck very quickly as well. Very nice customer service staff More

by michael.reichman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santo Voiculescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2026 -

Napleton Buick GMC responded

Michael, thank you for choosing Napleton Buick GMC Crystal Lake and for sharing your review! We truly appreciate your kind words and hope to welcome you back again down the road. Safe travels!

February 10, 2026

The service department does a great job. They are extremely flexible and accommodating. Work always gets done in a timely matter. And you don’t feel like they are selling you something you d More

by gerrytassell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santo Voiculescu
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hardy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2026 -

Napleton Buick GMC responded

Thank you so much for your kind words, Gerry! We're excited to hear that our Service Team provides such a seamless experience at Napleton Buick GMC Crystal Lake. We truly value your support and look forward to seeing you again!

February 07, 2026

My appointment was as on time and the service was performed promptly. No sales pressure. Overall good experience. More

by jerryjay49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santo Voiculescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 09, 2026 -

Napleton Buick GMC responded

Thank you for your review, Jerry! We're pleased to hear your appointment was on time and your service was performed promptly. We appreciate your business and hope to see you again at Napleton Buick GMC Crystal Lake!

February 06, 2026

Steve was great. Service was quick. Will return to the dealership for future services on my Buick. More

by kllwlkr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 09, 2026 -

Napleton Buick GMC responded

Thanks for the shoutout to Steve! We appreciate your support and look forward to assisting you again at Napleton Buick GMC Crystal Lake.

January 28, 2026

Napleton Cust Service has been excellent the 2 times I took my vehicle in. I like how they check everything out not just the problem. The service dept. team are phenomenal. The problem was fixed and my S More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett (5 Stars)
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Jan 28, 2026 -

Napleton Buick GMC responded

Mary, thank you for sharing your glowing review of Garrett and the rest of the service team! We are grateful for your business and we look forward to seeing you next time at Napleton Buick GMC Crystal Lake!

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