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Napleton Cadillac of Libertyville
Libertyville, IL
208 Reviews
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Showing 208 reviews
September 30, 2017
Bad buying experience I recently attempted to buy the used 2016 Cadillac ELR at Napleton, working with Tom Knollenberg. We exchanged communication on the car including a bi I recently attempted to buy the used 2016 Cadillac ELR at Napleton, working with Tom Knollenberg. We exchanged communication on the car including a bill of sale to reserve the car while I was traveling on business. It took me a day to be able to send the BOS and I received a text the car had been sold. When I asked why Tom didn't call, knowing I wanted the car, he simply said "we had multiple interest in the car". I suggested that a 5-minute phone call might have netted a higher price. A short phone call would have been a basic courtesy. As it is, this is an example and reinforcement of why the industry is so detested. I won't do business with a company like this but will tell others to avoid Napleton in the future. Very disappointing. More
by Douglas K Foster
Employees Worked With
Tom Knollenberg
September 26, 2017
Horrible experience both times. February of 2017 I traded my 2016 mustang Ecoboost convertible with only 14,000 miles (still under factory warranty) for a 2014 Cadillac xts with 4900 February of 2017 I traded my 2016 mustang Ecoboost convertible with only 14,000 miles (still under factory warranty) for a 2014 Cadillac xts with 49000 miles, I needed something bigger so I decided to do a trade plus me giving $1500 cash since I owned my mustang with no bank lien..I also paid an additional $800 for them to replace the tires on the Cadillac since they looked worn. 3 mos later the touchscreen overheated and cracked rendering the controls useless, I researched and found xts and ats are commonly known to do this so I call Cadillac who tells me my car is 1000 miles out of warranty they won't do anything...I call the dealership I purchased it from and the used manager tells me to keep calling Cadillac they'll eventually do something..Well they wouldn't and I called napleton numerous times to see if they would help me out to no avail. I was stuck paying $2200 to replace the touchscreen. I also found out the tires they put on my car were very CHEAP tires and after researching I found out they overcharged me $300! The used manager tells me I was getting them at cost!! HA!! Well Recently I seen they had a used xxx I just needed for winter driv so I stopped to look at it and they all come out like vultures and I had asked how much the salesman goes in then comes out and says a code word for the price to the manager..(shady) then they tell me and I negotiated a price and thought it was a decent deal until I looked it up...2010 xxx with 117,000 miles retail value is $8800 they thought they could get $11,500 I walked. Since then they call me nonstop and even went as far as txting me at 8pm!! I told the used manager I wasn't interested and they still will not stop leaving me voicemails and calling me nearly every day! It's turned into harassment!! I normally wouldn't post negative reviews but since my experience with them was a very negative one and they won't stop calling me I figured I would. More
by Sjk82
Employees Worked With
Steve
September 23, 2017
Great Experience The entire team at this dealership was respectful and flexible and courteous throughout my entire shopping and buying experience via email, telephone, The entire team at this dealership was respectful and flexible and courteous throughout my entire shopping and buying experience via email, telephone, text and in person. I was assured that they would do everything possible to meet my needs and wants in a vehicle and they made it happen! Their excellent customer consideration extended beyond me to my father who assisted me in getting to the dealership. This team waited beyond their closing hours for me to travel to them and made themselves available according to my schedule. They were open and candid and connected with me in a manner that diminished my anxieties about the car buying experience. I am very pleased with my purchase and even more pleased with the follow up from August Blancas since my purchase to ensure that I have no issues and am still satisfied with my purchase. I've already told others that when they are ready to purchase a quality new/used vehicle, then they must make the trip to Napleton Cadillac of Libertyville, IL. Family looks out for family!! More
by Jamila Afi
Employees Worked With
August Blancas & Brian Larson , Isaac Herzberg
September 19, 2017
Accomplished the goal To make a very long story short, I needed to find a replacement truck for the one I had, it had been totaled out. You can ask August about it... I had To make a very long story short, I needed to find a replacement truck for the one I had, it had been totaled out. You can ask August about it... I had located several Chevy Silverados in the Chicago area... Yes I spent most of the day checking them out. The truck at Napleton was the first one I test drove... August Blanc was the salesman... After the test drive August asked me if we were ready to deal... I told him I had other trucks to check out... He told me this is the best deal in town... Little did I know he was right... After traveling all over Chicago and trying to deal with other car dealers, that was an experience I will never forget... We came back to Napleton Cadillac, with the help of August and Mike Smith we were able to close on the best deal in town. The professionalism and courtesy these two gentlemen showed me and my wife was tremendous... Thank you August and Mike, you helped us accomplish our goal. More
by jt880
Employees Worked With
August Blancas and Mike Smith
September 13, 2017
Great Experience!! Thank you to John Melus and Dominic Florio for the great experience of buying a Cadillac Escalade from Napleton of Libertyville. These guys deserve 5 Thank you to John Melus and Dominic Florio for the great experience of buying a Cadillac Escalade from Napleton of Libertyville. These guys deserve 5 stars for treating the customer with respect and making the transaction effortless!! Will definitely return in the future. More
by Rick83
Employees Worked With
John Melus, Dominic Florio
August 24, 2017
Honest and upfront Had the pleasure to work with August and Dan. Knew coming in when I picked my vehicle that it was a good deal since I've been looking for a few months Had the pleasure to work with August and Dan. Knew coming in when I picked my vehicle that it was a good deal since I've been looking for a few months. They were very friendly and honest. Felt very comfortable with them. Definitely would return. More
by Pat76
Employees Worked With
August and Dan, Isaac Herzberg
August 21, 2017
Staff awesome First off thank you Mike Palermo and Issiac for making this a great and easy experience!! Leasing my new x5 just took delierly of car!! Love it and ve First off thank you Mike Palermo and Issiac for making this a great and easy experience!! Leasing my new x5 just took delierly of car!! Love it and very very painless!! Will totally recommend!! Thanks you guys!! Lawrence shapiro More
by Larry 489
Employees Worked With
Mike Palermo , Isaac Herzberg
August 17, 2017
Amazing client service Napleton Cadillac was a pleasure to work with. John Melus and Dominic made our experience hassle free and we couldn't be happier with our purchase! Napleton Cadillac was a pleasure to work with. John Melus and Dominic made our experience hassle free and we couldn't be happier with our purchase! More
by GJH2017
Employees Worked With
John Melus
August 07, 2017
Rude people Recently bought a car from them and was told everything worked on it. A day after buying it the check engine light came on. Now this is my third time Recently bought a car from them and was told everything worked on it. A day after buying it the check engine light came on. Now this is my third time bringing it back and I'm being told that I need to pay out of pocket. More
by Frank211
Employees Worked With
Don't remember
August 03, 2017
Very nice and simple Everyone from Tim Normoqle our sale consultant to the manager Todd who came over and said hi were very nice. They took their time and explained the pr Everyone from Tim Normoqle our sale consultant to the manager Todd who came over and said hi were very nice. They took their time and explained the process like the gentleman who helped us with our loan. We feel comfortable knowing that the service department will be maintaining our new car. Also in knowing how highly recommended Consumer Magazine rates our new Subaru Forester. Thanks, Robert and Kristine Macrowski. More
by robert t macrowski
Employees Worked With
Tim Normoyle
