Napleton Cadillac of Libertyville

Buying a very low mileage 2017 loner car Isaac Herzberg, sales manager contacted me saying that would like my 2014 ats for his used car inventory. He gave me a great deal on the new 2017 a Isaac Herzberg, sales manager contacted me saying that would like my 2014 ats for his used car inventory. He gave me a great deal on the new 2017 ats. Brandon Weinfurter was my sales consultant a did a fine job More

Great experience with new car purchase. Rick Schmied and Mike Latham at the Bourbonnais location were both very helpful with my new car purchase. Rick took time to walk my wife and me throu Rick Schmied and Mike Latham at the Bourbonnais location were both very helpful with my new car purchase. Rick took time to walk my wife and me through the car when we were just out browsing and was not at all pushy. After doing some more research and settling on the car and model we wanted they both were very helpful in locating the exact model and color I was looking for. I couldn’t be happier with the process and transaction. More

Excellent Customer Service Mike Palermo is an outstanding Salesman. He knew the vehicle really well and was able to point out features that I wouldn't have thought to ask about Mike Palermo is an outstanding Salesman. He knew the vehicle really well and was able to point out features that I wouldn't have thought to ask about that are upgrades from my old model and are going to be perks I will really enjoy using on my new SRX. He's got a genuine, easy manner that takes the "dread" out of buying a new car. This is the second car I've purchased from Mike and I'd give him a 5-Star rating both times. I'd send my friends and family to this dealership, he's outstanding and makes purchasing a vehicle at Napleton a great experience. The entire sales team I met during my visit was friendly, polite and easy to work with as well. Great experience overall. More

Good Experience , overall satisfied. Employees kept in contact and went above and beyond to be acomodating to the things we were looking for in a vehicle. , overall satisfied. Employees kept in contact and went above and beyond to be acomodating to the things we were looking for in a vehicle. More

excellent dan was knowegible and had all the answers to my questions at his fingertips! he helped set uf the phone and music system and also the onstar system dan was knowegible and had all the answers to my questions at his fingertips! he helped set uf the phone and music system and also the onstar system More

Fast and easy, as always, Dan Praljak is great. No hassle is actually accurate in this case. This is our second go around with Dan Praljak and both have been seamless. Great car, great sales experie No hassle is actually accurate in this case. This is our second go around with Dan Praljak and both have been seamless. Great car, great sales experience, any service issues have always been painless as well. More

SUPERIOR AND HONEST I HAVE BEEN DEALING WITH THE PEOPLE FIRST AT WEIL CADILLAC AND NOW CONTINUING AT NAPLETON CADILLAC IN LIBERTYVILLE FOR 23 YEARS. I HAVE ALWAYS BEEN T I HAVE BEEN DEALING WITH THE PEOPLE FIRST AT WEIL CADILLAC AND NOW CONTINUING AT NAPLETON CADILLAC IN LIBERTYVILLE FOR 23 YEARS. I HAVE ALWAYS BEEN TREATED WITH RESPECT AND HONESTY. USUALLY WHEN A WOMAN GOES ALONE TO BUY A CAR THERE LACKING SOMEWHERE NOT AT THIS DEALERSHIP IN ANY PART OF THE BUSINESS. THEY ALWAYS LISTEN TO YOU TO SEE WHAT YOU NEED AND HOW THEY CAN HELP. IT IS ALWAYS A PLEASURE TO WALK THRU THOSE DOORS. More

Salesperson Working with Steve at Napleton Cadillac was an excellent experience from start to finish! We are so happy with our new Escalade and know all about th Working with Steve at Napleton Cadillac was an excellent experience from start to finish! We are so happy with our new Escalade and know all about the features from Steve's detailed review before leaving the dealership. More

Great place to buy a career Great place to buy a car please ask for Dan he is the BEST person to buy a car from because he listens to what you say and he does NOT push you to p Great place to buy a car please ask for Dan he is the BEST person to buy a car from because he listens to what you say and he does NOT push you to purchase a car you cannot afford or do not want Thank you Dan Frank &Laura More

Untrustworthy, Rude and Demeaning My husband and I had the most awful experience at Napleton Cadillac and could not allow someone else to be treated the same way we were. I found a par My husband and I had the most awful experience at Napleton Cadillac and could not allow someone else to be treated the same way we were. I found a particular car that I wanted and it happened to be at their lot. (GMC Yukon Denali). We contacted them on Monday and had several email and phone conversations about the car. We were guaranteed that the car was in "perfect" condition with 19k miles on it. We asked for complete honesty with any blemishes or defects and were told it was "as close to perfect as perfect gets". We agreed to pay $1000 down and hold the car until Saturday morning after we agreed on a price. We made it very clear that we were driving 5.5 hours in a rental car, and returning home with this one. When we arrived, we were greeted by a man that passed us off to another and led us to the back room where the car was being kept for the past 6 days. We looked over the car and asked it to be moved to the sunlight so we could bring the scratches and paint issues to the salesman's attention. It is FAR from perfect. The car was covered in white from a horrible detail job. There are several scratches, a few dings and a huge paint issue on the back panel door. When we brought these up to the salesman he stated that it was just "filler" and that whatever happened was fixed. We called our personal friend who owns a body shop and facetimed the issue with him. Being a black car, it would be at least $2000 to get this fixed correctly since the entire door would have to be painted. As I stood inside and my husband outside after the test drive, I was completely humiliated. The salesman told me that I clearly know nothing about cars because I was getting a deal and should be thankful for the price, that most people who walk into this Cadillac dealership don't have anything less than a 750 and do I even qualify, that the god awful detail job is all they could do with such short notice (remember the 6 days??), questioning if I am used to a car of this caliber where I live, and does my body guy know anything about cars like this? Really? He had no idea that I grew up around classic cars my entire life and knew more than he does! It took everything that I had to hold my tongue. He failed to remember that I was paying CASH for this car and had the cashier's check in hand. When I ever so politely reminded him of this he stated that the finance guys don't tell the salesman anything in case they can get a better deal. Did he really just tell me that?!? My husband came back in about 15 minutes later after going over the vehicle in detail and then stated we would not leave without $2300 taken off of the agreed on price. The salesman then chuckled, left, came back about 5 minutes later and stated there was no negotiation. We then very politely said we will not take the car. He left, brought back our credit card reimbursement for signing and that was it. We were there for over an hour. Not one single person thought we were worth their time to ask us if there was another vehicle that we would like. Not one single person asked if there was anything else they could do to get me in another vehicle. I brought a cashier's check made payable to YOUR dealership. Clearly it was more important to sit with their legs crossed at their desks playing on their cell phones. Yes, I walked around and made eye contact with most of them. It was not worth wasting their breath to acknowledge me. Not one other single customer was in that lot. Clearly Napleton Cadillac is not in the business of good customer service. We drove to Enterprise across the street and advised them that we would have to drive the rental car back and told him how upset we were. He advised us of a GMC dealership just 20 minutes north. With that referral we drove another few miles and ended up at Anthony GMC/Buick in Gurnee, IL. There we were greeted with the best salesman and staff. They were so nice to us and didn't know that I had a cashier's check written to Napleton Cadillac in my car. They were amazing salesman and treated us like the hard working adults we are. To end my afternoon, I didn't end up with my 2014 Black Denali from Napleton and I was very upset with both the disappointment of losing my car and the way I was treated there...BUT the satisfaction of driving home my 2017 Yukon Denali purchased from Anthony GMC/Buick was so worth it!!! Yes, Napleton, we do qualify to purchase at your Cadillac dealership. I drove home in my truck with your Napleton Cadillac check in my glove box. More