Napleton Cadillac of Libertyville

Very happy I went to Napleton Even though Napleton was not the nearest Cadillac dealer to me, I am so glad that I went there. John was very understanding of my needs and time. I t Even though Napleton was not the nearest Cadillac dealer to me, I am so glad that I went there. John was very understanding of my needs and time. I told him the car that I wanted and he didn't try to try and sell me a more expensive verhicle, mych lije other dealerships I have gone to. He spent a lot of time going through the car's features and mad sure I understood everything. I would definitely recomment Napleton and John to my family members and friends. More

Great experience A great experience purchasing our 2018 Cadillac XT5. August Blancas was our salesman, and he worked with us until we reached a satisfying purchase pr A great experience purchasing our 2018 Cadillac XT5. August Blancas was our salesman, and he worked with us until we reached a satisfying purchase price. More

so glad I didn't get an Infiniti Vary satisfied so far with my experience but only time will tell.The sales and management team was more than happy to work out a deal that was comfort Vary satisfied so far with my experience but only time will tell.The sales and management team was more than happy to work out a deal that was comfortable for all involved.Even if it meant sharpening there pencil a couple of times.The car by itself is something you must experience for yourselves 2018 CT6 lux awd that already has more in almost every way than my 2017 ATS prem lux loaded awd that was close to the same price.If I could do it again I would have spent the little extra and gone to there dealership to begin with;asked them to work out a good deal; and picked up a Ct6 demo even tho prices were higher at that time going with a demo shortens the gap on price. but drives exactly the same or better because they use them as dealership cars for premium clientele. Now that I've driven one it's easy to tell the difference! For now I would absolutely give this dealership a thumbs up. Or 2 Mackintosh🛡? out More

Great experience with 1st time lease Had a great experience with John Melus. He was a true professional, took his time, was knowledgeable, patient (we had our 3 year old daughter with us Had a great experience with John Melus. He was a true professional, took his time, was knowledgeable, patient (we had our 3 year old daughter with us both times we came in), attentive, and fair. I would absolutely recommend doing business at this dealership and specifically with John. I’ll be a long term customer, for sure. Thanks for making my first leasing experience so easy and pleasant, John. I love my new 2018 Cadillac XT5! Amanda More

Best first car buying experience I could have asked for! I had been researching cars online for a couple weeks after my Ford Fusion had been unfortunately totaled in flooding we got in our town. I came acros I had been researching cars online for a couple weeks after my Ford Fusion had been unfortunately totaled in flooding we got in our town. I came across a very cute Hyundai Tucson and a Buick Encore that happened to be at the same dealership. I was extremely lucky that it turned out to be this one! Now my previous car had been purchased from family so I was very nervous to deal with the stigma of the dreaded "car salesmen" for the first time. I had every stereotype in my head on what I would have to combat walking onto that car lot, man did they prove me wrong, August was kind and knowledgeable through my entire time there. Not only did he never once pressure me or try to push any other car types onto me, he was funny and very personable which made it the perfect experience for me. After deciding on my amazing Buick, I went to work with Rachel on financing. She answered every stupid question I could think of, this being my first financing experience as well, I sure had a lot of them. Rachel took the time to explain every part of my contract as well as work with me on payments where I felt comfortable. Overall I could not have asked for a better team to work with, or a better new car!! More

Purchase New Cadillac XT5 Purchasing my new Cadillac was actually one of my best experiences while purchasing a new car. Mike Palermo, Sales, was very professional. courteous, Purchasing my new Cadillac was actually one of my best experiences while purchasing a new car. Mike Palermo, Sales, was very professional. courteous, very knowledgeable, and exceeded all expectations in the process of selling me a new XT5. Mike truly understands how to make a customer happy. The same goes for Rachel Borizani, Finance. Rachel was very thorough, and kept things simple. The way I like it. yes, purchasing my new Cadillac at Napleton Cadillac was an excellent experience. More

Another fantastic experience I have recently received my new ATS on a lease. This is my third lease and have also purchased one form this dealership and keep returning because of I have recently received my new ATS on a lease. This is my third lease and have also purchased one form this dealership and keep returning because of the good prices and great customer service. Thank you August and Rachel. More

I've been looking for a used CTS coupe, Found one on Napletons website and thought it was a good price, so I took a drive from Wisconsin to the dealership to check it out and it was worth t Found one on Napletons website and thought it was a good price, so I took a drive from Wisconsin to the dealership to check it out and it was worth the drive, August Blanca's salesman and I sat down and got me financing with the help Rachel Borizani within my budget, after we finished August brought the car to my house in Kenosha Wisconsin More

Pass up the rest and come to the best! This is my first Cadillac vehicle, and I can't imagine ever going anywhere else, ever. Matthew Rau, my sales consultant, was incredibly helpful, know This is my first Cadillac vehicle, and I can't imagine ever going anywhere else, ever. Matthew Rau, my sales consultant, was incredibly helpful, knowledgeable and professional. I especially appreciated the time he took familiarizing me with all the "bells and whistles" of my car, which was no small thing since I'm known as Wilma Flintstone in the tech world! Lastly, I actually dreaded finishing the deal with the Finance Manager because of my previous experience with another Libertyville dealer, which shall remain nameless. Let's just say I was so brow-beaten I told my husband I wouldn't go back there if they GAVE me a car. Rachel Borizani was a pleasure to deal with. I can't imagine a process more smooth, efficient and stress-free. I didn't have a lot of interaction with Steve Czerniejewski, but he also was very informative and helpful. Never felt the pressure I got when I walked in the door of all the other dealers I stopped at. More

Outstanding customer from the beginning to the end I found a Nissan Pathfinder online and inquired about it. Within a short period of time, Isaac, the Internet guy, called me back. I scheduled to co I found a Nissan Pathfinder online and inquired about it. Within a short period of time, Isaac, the Internet guy, called me back. I scheduled to come in to look for it. I received a complimentary call the day of my appointment confirming my appointment. I got there met with the salesman, we test drove the car, he was personable and was telling me about the area during the test drive. I bought the truck! Mike, the manager stayed and made sure I got a second key to the car, since there was only one to the truck. My friend that took me out there, battery died and someone from service was still there and he, my salesman and Mike all made sure the car started. Mike even called the next day asking if my friend made it home. Again everyone I encountered at this dealership had exceptional customer service. If I am ever in the market for a Cadillac I would definitely take that hour plus drive there. Great job, Markella More