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Napleton Chevrolet St. Charles
St. Charles, IL
283 Reviews
SERVING OUR FRIENDS AND NEIGHBORS IN ST. CHARLES IL
At Napleton Chevrolet Saint Charles, we're more than just a car dealership in St. Charles IL. We're also members of the greater West Chicago and Geneva IL communities, who work and live here just like you, and we want only what's best for our neighbors. We strive to support community initiatives and events, and we're committed to delivering the best customer service around, from new Chevrolet sales, to used vehicles, to finance and service. We provide the best of the best to all our customers.
Committed to Serving St. Charles IL Drivers with Topnotch Customer Service Standards
Our dealership is staffed with only the best automotive professionals in the St. Charles IL area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Chevrolet car, truck and SUV vehicles. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 283 reviews
March 20, 2026
Stay away from this dealership. I went with my Chevy Cruze yesterday with an appointment. I waited over two hours. Bill, the associate, sold them on a "silver package" where they cl I went with my Chevy Cruze yesterday with an appointment. I waited over two hours. Bill, the associate, sold them on a "silver package" where they claimed to perform a multipoint inspection, check all fluids, rotate tires, etc. After waiting two hours, Bill told me they found that both my transmission lines and engine lines were "leaking"; he didn't say where the leak was, how bad it was, or any specifics. None of the paperwork had photos or even details of exactly what the issues were. They also charged me 75 dollars to change a bulb. In total, I paid 244 dollars for an oil change, tire rotation, and a changed light. I left to get gas across the street from the dealership. When I went to pop the hood, I checked and saw my engine coolant fluid was way below the line. My anti-freeze and washer fluid were also low. When I drove back within 10 minutes of leaving, I spoke with Bill. He first said that coolant levels fluctuate when I pointed out that the level was low. Bill then told me they would "make this right." His way of making it right was to grab coolant, put it in my car without a funnel, causing it to splash all over. he then pulled my car around the front. I then spoke with the manager, I think his name was Lou, and he said they would " take care of me." When I got to my vehicle, Bill said nothing. I asked what they were gonna do to remedy this. He said I can give you a bigger coupon next time." The lack of care and service was both unacceptable and alarming. Please do not go to this dealership. I am contacting corporate today More
by bpsmith
Employees Worked With
February 22, 2026
Joey was awesome and so was the finance guy don’t remember his name. The enclave looks great thanks Joey. remember his name. The enclave looks great thanks Joey. More
by Phil
February 20, 2026
When I first went in I was greeted by Joey Porto he was very professional through out the whole process of purchasing a new Chevy Trax my wife loves the vehicle and Joey took the time to show my wife every very professional through out the whole process of purchasing a new Chevy Trax my wife loves the vehicle and Joey took the time to show my wife every feature on the vehicle helped in transferring her Sirus xm the on star and he made that we where completely satisfied I look forward to working with him in the future and will definitely send referrals his way! More
by ASANTIAGO0830
February 20, 2026
Fantastic experience. Very knowledgeable, and professional. Over all would definitely recommend anyone in the market for a vehicle to stop by. Very knowledgeable, and professional. Over all would definitely recommend anyone in the market for a vehicle to stop by. More
by drjstone
February 18, 2026
Rocky was really good to work with. Everybody was friendly and answered all of our questions they helped us get things set up. We’re still working through all the new things that are on Everybody was friendly and answered all of our questions they helped us get things set up. We’re still working through all the new things that are on the new vehicle that we’ve never had before but that’s fine. We will figure it out and I’m sure if we can’t they will help us. More
by Bob & Pam
February 17, 2026
The entire team was awesome, and my salesman Joey was attentive and a sweetheart! Got an amazing deal, highly recommend!! attentive and a sweetheart! Got an amazing deal, highly recommend!! More
by principup
February 09, 2026
Excellent service the sales man Rocki so nice explain all details about the truck and t details about the truck and t More
by Rcmautosales
Employees Worked With
February 04, 2026
Napleton Chevrolet St. Charles has very quick and efficient (vehicle service). Very professional service support staff. Charles has very quick and efficient (vehicle service). Very professional service support staff. More
by Tripwyrex
February 04, 2026
The requested work is completed quickly and correctly. The updates keep me informed of where the work is at! The updates keep me informed of where the work is at! More
by Jack
