Napleton Chevrolet St. Charles

Everything ran smoothly and efficiently. Rocco was extremely kind in helping me find my next car! I am very pleased with the service we received. Rocco was extremely kind in helping me find my next car! I am very pleased with the service we received. More

Quick and Friendly And I will be back thank you bill my advisor was excellent my advisor was excellent More

I've been bringing my Suburbans exclusively to this dealership since 2001. There's an old saying that every good thing must come to an end. Well, in this case: the bad thing has come to an end. After n dealership since 2001. There's an old saying that every good thing must come to an end. Well, in this case: the bad thing has come to an end. After nearly a quarter of a century and tens of thousands of dollars worth of service and repair, I will never return to this dealership. They could care less about whether or not they provide a decent service. Every time I have gone there in the past year or so...delays, delays, delays. The time before I went there, I set up an appointment for an oil change. Once I got there and got checked in, they told me it would be two hours before they could look at my car. Add another hour (plus!) to the oil change and it would have cost me over 3 hours for a simple oil change. Of course I had to re-schedule and come back another day. Today, a very similar experience. I set up an 8:00 appointment for an oil change on a car with 12,000 miles. The first thing that happens is the customer service rep proposes two different options for me. One being a $400 "oil change," and the other being nearly a $500 "oil change." When I refused and opted for the $112 oil change, I asked for confirmation on how long it would take. It was confirmed that it would take an hour. Important to me because I had a chiropractor appointment to get to next. They give you a phone number to "text me anytime during your service visit." When I texted an hour and fifteen minutes later and again an hour and twenty three minutes later simply asking for an update, I was ignored. When I finally walked into the bay area looking for an update, the paperwork was done and sitting there. God knows for how long! Frustrated that I now am going to miss and have to pay for my chiropractor appointment, I explained to the customer service rep Rafael (note: I am and was very polite) that after nearly 25 years of getting service at this dealership that I would not be returning. I explained just the last two horrible experiences I had. As bad as all of what is written above is, it gets worse. After I explained to Rafael that I would not be coming back, his response was to hand me the invoice and tell me to put my card in credit card machine. He didn't even acknowledge a single thing I said to him! Absolutely could have cared less. He acted like I never said anything to him, completely ignoring me and directing me on how to pay with my credit card. As bad as the service consistently is, not giving a darn or even acknowledging my complaint is worse. I want to reiterate, I was very respectful and polite toward Rafael when I made my complaint. This is a dealership that will never see me again. More

Thought I had a technical problem with the display, but the technition showed me, and very politely, explained how a power button works. They didnt charge me because apparently the warranty covers my inept the technition showed me, and very politely, explained how a power button works. They didnt charge me because apparently the warranty covers my ineptitude. More

I am impressed. I had a problem with a tire, not holding pressure. Even though I did not have an appointment Rafael Bunag, my service advisor, fit me in. The service I had a problem with a tire, not holding pressure. Even though I did not have an appointment Rafael Bunag, my service advisor, fit me in. The service department fixed the nail hole in my tire, changed the oil, rotated the tires, did a multi point inspection, and washed my car. That’s what I call Customer Service!! More

Unfortunately my tire rotation and tire repair did not go well at all. It took 3 trips to get my tire fixed. well at all. It took 3 trips to get my tire fixed. More

I’m incredibly pleased with my interaction with SARGE, my sales person. He went well above every effort to make my deal happen, saving me bundle of money. 😏 Further more, he has continued to contact me for sales person. He went well above every effort to make my deal happen, saving me bundle of money. 😏 Further more, he has continued to contact me for any issues I may have encountered. I highly recommend SARGE as your first and possibly only go-to sales person. Other individuals involved with my time at the dealership were extremely helpful too. More

Great customer service from sales and service department. Came in for first oil Change since purchasing vehicle last December. Came in for first oil Change since purchasing vehicle last December. More

Ted was very professional and helpful, it was a seamless service visit. Thank you so much Ted. service visit. Thank you so much Ted. More

I like the peace of the place how nice and welcoming you guys all were. Mr. Rocky was awesome a very nice person. I love my car thank you all for an amazing experience guys all were. Mr. Rocky was awesome a very nice person. I love my car thank you all for an amazing experience More