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Napleton Chevrolet St. Charles
St. Charles, IL
304 Reviews
SERVING OUR FRIENDS AND NEIGHBORS IN ST. CHARLES IL
At Napleton Chevrolet Saint Charles, we're more than just a car dealership in St. Charles IL. We're also members of the greater West Chicago and Geneva IL communities, who work and live here just like you, and we want only what's best for our neighbors. We strive to support community initiatives and events, and we're committed to delivering the best customer service around, from new Chevrolet sales, to used vehicles, to finance and service. We provide the best of the best to all our customers.
Committed to Serving St. Charles IL Drivers with Topnotch Customer Service Standards
Our dealership is staffed with only the best automotive professionals in the St. Charles IL area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Chevrolet car, truck and SUV vehicles. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 304 reviews
July 23, 2026
Very unprofessional. Customer service is horrific. They will tell you anything you want to hear and lie to your face. Don't waste your time go somewhere else? Customer service is horrific. They will tell you anything you want to hear and lie to your face. Don't waste your time go somewhere else? More
by jeni
Employees Worked With
July 22, 2026
We were greeted by Mike D. and he was just the salesman we needed! He was super knowledgeable on the vehicle I was purchasing and made sure I knew all of my vehicles' features and he was just the salesman we needed! He was super knowledgeable on the vehicle I was purchasing and made sure I knew all of my vehicles' features and how to operate them. He was very patient with questions through the whole process. His friendly, outgoing personality made him a pleasure to deal with. Would highly recommend Napleton Chevrolet and specifically Michael De Paolo! More
by ktwins0901
Verified CustomerEmployees Worked With
July 08, 2026
Absolutely amazing and so kind. They were honest and never made me feel pressured. Fantastic They were honest and never made me feel pressured. Fantastic More
by rachel.19stembridge
June 25, 2026
Gave them opportunity to clean my car 4 times before leaving dealership and they failed to be successful. They also lied to me saying it is not a common issue for Chevy trailblazers to have ApplePay con leaving dealership and they failed to be successful. They also lied to me saying it is not a common issue for Chevy trailblazers to have ApplePay connection issues cause day 2 of me owning the car, I had connection issues More
by Cag1214
June 16, 2026
Nice to work with. The process was quick and painless. No high pressure tactics were used. The process was quick and painless. No high pressure tactics were used. More
by brucep2008
Employees Worked With
May 26, 2026
Rocco was amazing! No pressure and very informative! Finance Manager was professional and helpful! Service department was great and helpful! No pressure and very informative! Finance Manager was professional and helpful! Service department was great and helpful! More
by stevenwagner37.sw
May 25, 2026
I have been at a lot of dealerships and have never been treated so well. I live in Rockford and left that dealership because we got ignored and left standing there. We drove out to St. Charles about a hour treated so well. I live in Rockford and left that dealership because we got ignored and left standing there. We drove out to St. Charles about a hour away to check out what they had. Met Rocky, was pleased the way he treated me and got a Blazer EV. We are very pleased with the car. I will drive back to have the service done on it. Thank you Napleton for still treating people like people. More
by terrytrexler60
May 16, 2026
I have purchased several vehicles in my life and I can say that Rocky Sanchez made this purchase the best. He was extremely knowledgeable of the vehicle. He was very patient with my questions. He was cour say that Rocky Sanchez made this purchase the best. He was extremely knowledgeable of the vehicle. He was very patient with my questions. He was courteous and pleasant to work with. I believe I received a fair deal. More
by PBOLANDER3
Employees Worked With
May 15, 2026
Best car-buying experience —great deal, friendly staff, smooth process, and drove away completely satisfied today! smooth process, and drove away completely satisfied today! More
by angelicar0625
Employees Worked With
May 12, 2026
Wow ok where do I start, I’ve been to many dealerships and never been treated so well I’m almost in shock, so EVERYBODY who helped 👍🏾👍🏾👍🏾 and never been treated so well I’m almost in shock, so EVERYBODY who helped 👍🏾👍🏾👍🏾 More
by vincewade5
Employees Worked With
Rod in sales,…..
