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Napleton Chevrolet St. Charles
St. Charles, IL
143 Reviews
SERVING OUR FRIENDS AND NEIGHBORS IN ST. CHARLES IL
At Napleton Chevrolet Saint Charles, we're more than just a car dealership in St. Charles IL. We're also members of the greater West Chicago and Geneva IL communities, who work and live here just like you, and we want only what's best for our neighbors. We strive to support community initiatives and events, and we're committed to delivering the best customer service around, from new Chevrolet sales, to used vehicles, to finance and service. We provide the best of the best to all our customers.
Committed to Serving St. Charles IL Drivers with Topnotch Customer Service Standards
Our dealership is staffed with only the best automotive professionals in the St. Charles IL area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Chevrolet car, truck and SUV vehicles. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 143 reviews
November 17, 2022
No follow up, no confirmation repairs are done accurately, no concern when a 36" long metal skid plate scrapes down 53 at 65 mph, can't order parts right the first, second or third time, lies to m accurately, no concern when a 36" long metal skid plate scrapes down 53 at 65 mph, can't order parts right the first, second or third time, lies to me about when work will be done, telling me the GM will call me to discuss and never does. I will never buy a car again from these people, either Napleton or Don McCue. I wouldn't buy a bottle of water from their vending machine. Transmission failure on a 2019 Tahoe with under 50,000 miles I put on it. The bitterness of poor quality remains long after the excitement of buying a brand new Tahoe from this dealership - they don't even care. More
by dominick.bruno
Verified Customer
Helpful November 17, 2022
A mistake was made on my repair bill and the service department realized mistake and corrected right away. department realized mistake and corrected right away. More
by connelly_scott
November 12, 2022
Great service! Service department communicates what is being done and how to get the car fixed. Service department communicates what is being done and how to get the car fixed. More
by dana.trevino
Employees Worked With
November 11, 2022
I've been coming to what was Don McCue for a few years. General maintenance mostly. My oil changes were always around 65 or 75 dollars. Less if i had a coupon. To my surprise this time it was 100 bucks! I General maintenance mostly. My oil changes were always around 65 or 75 dollars. Less if i had a coupon. To my surprise this time it was 100 bucks! I was shocked and when I questioned the service manager he replied... "new owners, new price" then walked away. Additionally, I didn't realize it was Napleton until I got there. You have current email addresses of customers. Why not send out a general email telling everyone you're the new owners? Maybe supply a coupon for services. It's a shame. I always went out of my way to get to your dealership. But after this experience I'll probably go elsewhere. More
by dbbusleta
Employees Worked With
Other Employees :
I don't know their names but the receptionist was extremely nice as was the guy who brought up my truck.
November 11, 2022
Rocky Sanchez was the primary salesman. He was extremely knowledgeable and helpful. He applied no pressure and was interested in our satisfaction. After we completed the deal took time to He was extremely knowledgeable and helpful. He applied no pressure and was interested in our satisfaction. After we completed the deal took time to explain the features of the car. The day before we bought, we dealt with Danny Ali. He was very friendly and helpful and applied no pressure. He had the day off when came to purchase the Equinox. Both men were excellent. More
by genereed1
Employees Worked With
November 09, 2022
very professional, worked with what we needed in a new car and will continue working with you in the future car and will continue working with you in the future More
by bstyler95
Employees Worked With
Other Employees :
Dennis Briner, Nikki Carrizalez
November 05, 2022
I had an appointment at 1 pm to get my oil changed. I expected a long wait and brought a book with me. Napleton got the job done fast and sent me on my way. I barely had time to read. I expected a long wait and brought a book with me. Napleton got the job done fast and sent me on my way. I barely had time to read. More
by connect
Employees Worked With
Bill
October 29, 2022
came if for oil change with coupon from prev dealer that was there and was told i can not use coupon was never notified that dealer changed THEIR COUPON SHOULD OF BEEN HONERED !!!!!!!!!! very over price was there and was told i can not use coupon was never notified that dealer changed THEIR COUPON SHOULD OF BEEN HONERED !!!!!!!!!! very over priced for oil change and will NEVER GO BACK !!!!!!!! More
by jenantonelli41
Employees Worked With
shop
October 27, 2022
Very, very mad I was not able to get my FREE oil change. McCue Chevy gave to me when I purchased my recent auto. Thank God Bill in Service is still there. Talked to Mike, Manager who would not sway nor work McCue Chevy gave to me when I purchased my recent auto. Thank God Bill in Service is still there. Talked to Mike, Manager who would not sway nor work with me. I found him very unhelpful and as if I was bothering him. Believe me, I was fuming 😡 the whole time I was waiting for my car. More
by cmizak123
Employees Worked With
Service Department, Bill
