Napleton Chevrolet St. Charles

I paid extra for a tire rotation but the techs notes clearly day no rotation. I did not notice until I left the dealership and looked at my notes. I have called and left messages with the service depa clearly day no rotation. I did not notice until I left the dealership and looked at my notes. I have called and left messages with the service department but have not heard back. Side notes. When I went to pay, the receptionist was reading a magazine while I stood there waiting to pay. Also I called to have my email address changed. I get emails but for some reason my husband get the surveys. The receptionist was so rude and wanted to argue with me. I told her this has been happening for years. Her response in a nasty tone was we just took over. How do we know if we don’t know. I told that is why I was calling. Why was I having a 5 min discussion about updating an email? Why couldn’t she just say oh I’m sorry, let’s correct it instead of going back and forth. I finally hung up and told her she was rude. I am holding a $1500 new tire quote from you. I will go elsewhere. More

Out standing sale staff . very professional no pressure woulrecommend very highly thank you joe and dave very professional no pressure woulrecommend very highly thank you joe and dave More

None I said enough nothing else to say wonderful people but being unemployed money is tight but being unemployed money is tight More

Getting the appointment was easy. Pulling into the shop was smooth. There is an excellent coffee machine in the waiting room. Car is running perfectly. Pulling into the shop was smooth. There is an excellent coffee machine in the waiting room. Car is running perfectly. More

We had the oil changed and a few other items done and it was completed in an hour . So that was fast ! That’s a plus in this busy life . was completed in an hour . So that was fast ! That’s a plus in this busy life . More

Jim and Greg knocked it out of the park. Wasent even a chevy vehicle . 5 star treatment Wasent even a chevy vehicle . 5 star treatment More

BUYER BEWARE I test drove one Trailblazer then didn't like the numbers they presented. The price was too high and the trade in was too low. So they offered me a different Trailblazer at a lower price, a like the numbers they presented. The price was too high and the trade in was too low. So they offered me a different Trailblazer at a lower price, and the only thing it didn't have was the sunroof and automatic lift gate. I asked the salesman "are you sure it has the adaptive cruise control?" Because that would have been my deal breaker. Yes, it has it, I was assured. There was no delivery checklist. I signed paperwork and was given the keys and sent on my way. I called the salesman when I was still a couple miles away asking him to teach me how to turn on the adaptive cruise control. He said it's that button on the steering wheel. Well it wasn't. When I got home I called him again and said it does not have adaptive cruise control and I would not have bought it if I had known. I drove back to the dealership the same day because I wanted them to cancel the transaction and give me my car back. The salesman either made an honest mistake (I like to believe that) or lied to me. They refused to anything to help me, except trade me up. They said all the paperwork was done, and my trade in was already sold (on a Saturday afternoon?). I have since found other safety features this car doesn't have that the one I test drove did. I should have been advised on everything I was not getting on this car. Yes, I should have asked more questions at the time. But they should have presented the truth to me. They should have done a delivery checklist with me. They should have been willing to cancel the sale. Buyer beware. More

Worst experience ever had never got a callback from the salesman to set up my appointment salesman to set up my appointment More

I needed a battery late in the day and I was in and out in 45 minutes. in 45 minutes. More

Just short staffed and ones that were working seemed aggravated to assist so felt like i was an inconvenience aggravated to assist so felt like i was an inconvenience More