Napleton Chevrolet St. Charles

Visiting the Napleton Chevrolet St. Charles dealership was a pleasant experience. Everyone on their staff was friendly and helpful. Our salesman was Joey and he was really great to work Charles dealership was a pleasant experience. Everyone on their staff was friendly and helpful. Our salesman was Joey and he was really great to work with. Joey was extremely knowledgeable about the vehicles we were interested in. Joey took the time to explain all of the features on each vehicle and I felt that it was Joey’s goal to help us find the right vehicle for our needs. Thanks to Joey’s help we did purchase a vehicle from Napleton Chevrolet and we will definitely return when we are ready to purchase one in the future. More

Theodore in service department was awesome. Very helpful. Went above and beyond. Couldn’t be better Very helpful. Went above and beyond. Couldn’t be better More

Wow, did I get scammed by these guys. I bought the Platinum service contract (3,700 dollars) to cover my new "used" vehicle. First time I brought it in for a covered service part. They ov I bought the Platinum service contract (3,700 dollars) to cover my new "used" vehicle. First time I brought it in for a covered service part. They over charged on what the warranty company would cover for labor by 2k and passed it on to me. Nothing I could do about it. Worst part was they just smiled. They had my car for 3weeks and 5 days to replace a defective heater core. More

Best dealer of chevy in chicago land area and sale & services are very excellent place. services are very excellent place. More

Everything ran smoothly and efficiently. Rocco was extremely kind in helping me find my next car! I am very pleased with the service we received. Rocco was extremely kind in helping me find my next car! I am very pleased with the service we received. More

Quick and Friendly And I will be back thank you bill my advisor was excellent my advisor was excellent More

I've been bringing my Suburbans exclusively to this dealership since 2001. There's an old saying that every good thing must come to an end. Well, in this case: the bad thing has come to an end. After n dealership since 2001. There's an old saying that every good thing must come to an end. Well, in this case: the bad thing has come to an end. After nearly a quarter of a century and tens of thousands of dollars worth of service and repair, I will never return to this dealership. They could care less about whether or not they provide a decent service. Every time I have gone there in the past year or so...delays, delays, delays. The time before I went there, I set up an appointment for an oil change. Once I got there and got checked in, they told me it would be two hours before they could look at my car. Add another hour (plus!) to the oil change and it would have cost me over 3 hours for a simple oil change. Of course I had to re-schedule and come back another day. Today, a very similar experience. I set up an 8:00 appointment for an oil change on a car with 12,000 miles. The first thing that happens is the customer service rep proposes two different options for me. One being a $400 "oil change," and the other being nearly a $500 "oil change." When I refused and opted for the $112 oil change, I asked for confirmation on how long it would take. It was confirmed that it would take an hour. Important to me because I had a chiropractor appointment to get to next. They give you a phone number to "text me anytime during your service visit." When I texted an hour and fifteen minutes later and again an hour and twenty three minutes later simply asking for an update, I was ignored. When I finally walked into the bay area looking for an update, the paperwork was done and sitting there. God knows for how long! Frustrated that I now am going to miss and have to pay for my chiropractor appointment, I explained to the customer service rep Rafael (note: I am and was very polite) that after nearly 25 years of getting service at this dealership that I would not be returning. I explained just the last two horrible experiences I had. As bad as all of what is written above is, it gets worse. After I explained to Rafael that I would not be coming back, his response was to hand me the invoice and tell me to put my card in credit card machine. He didn't even acknowledge a single thing I said to him! Absolutely could have cared less. He acted like I never said anything to him, completely ignoring me and directing me on how to pay with my credit card. As bad as the service consistently is, not giving a darn or even acknowledging my complaint is worse. I want to reiterate, I was very respectful and polite toward Rafael when I made my complaint. This is a dealership that will never see me again. More

Thought I had a technical problem with the display, but the technition showed me, and very politely, explained how a power button works. They didnt charge me because apparently the warranty covers my inept the technition showed me, and very politely, explained how a power button works. They didnt charge me because apparently the warranty covers my ineptitude. More

Unfortunately my tire rotation and tire repair did not go well at all. It took 3 trips to get my tire fixed. well at all. It took 3 trips to get my tire fixed. More

I am impressed. I had a problem with a tire, not holding pressure. Even though I did not have an appointment Rafael Bunag, my service advisor, fit me in. The service I had a problem with a tire, not holding pressure. Even though I did not have an appointment Rafael Bunag, my service advisor, fit me in. The service department fixed the nail hole in my tire, changed the oil, rotated the tires, did a multi point inspection, and washed my car. That’s what I call Customer Service!! More