Napleton Chevrolet St. Charles

Great communication, I didn't wait long for my oil change and my truck was washed and my truck was washed More

Great service, the advisors are very friendly and helpful. Nice waiting area while your car is being serviced. helpful. Nice waiting area while your car is being serviced. More

l was in and out in 1Hour 15 min. I planned on 2-3 hours. Could’nt be happier so far with the people at Napelton. I planned on 2-3 hours. Could’nt be happier so far with the people at Napelton. More

Amanda was very helpful with getting my truck serviced. She followed up multiple times to make sure the truck was being completed to my standards. She followed up multiple times to make sure the truck was being completed to my standards. More

Had deal in place for a used Jeep, or I thought I had a deal in place. I was told the Jeep could not be sold until Monday (08/4) a part was ordered for it. I received an email from the GM on 7/29 with a PA deal in place. I was told the Jeep could not be sold until Monday (08/4) a part was ordered for it. I received an email from the GM on 7/29 with a PA. Did not include my trade, just the sales price. A few minutes later, i received another email asking when i can come in. They were hoping to close this deal in July. I reached out to my sales rep; he told me this was a mistake. The Jeep could not be sold. Side note, the original price of the Jeep was $18,900. It dropped to $17,900. New part was received; it went back up to $18,900. Anyway, i was told to email over " other deals " I had; they would match my trade. thought this was awesome. I sent this email Sunday... nothing, emailed Monday, nothing... Emailed Wednesday hey follow up, can we move forward?? Nothing, I emailed again today 08/07. OH, yeah that Jeep was sold. No contact, no follow, nothing. I live 4 hours away; it's a good thing i didn't make the drive. Sad to think this is how they treat clients. Now this Jeep is gone, the Jeep at the other dealer is gone. I passed that one up, I was told they could match it would be a better deal. Now, I am out two jeeps! My sales rep Jared was good to work with. Outside of this!!!! More

I have no problem with the dealership they have always been great. no problem with them been great. no problem with them More

The best I can describe my experience is with your sales service dept and I deal with Ted because I feel hi is interested in helping me receive the best Napleton has to offer very honest and forthright. Bob service dept and I deal with Ted because I feel hi is interested in helping me receive the best Napleton has to offer very honest and forthright. BobPerri More

Eddie was great. No pressure and the staff was willing to work with me on the price. They stayed after hours to make the sale and it was the best buying experience No pressure and the staff was willing to work with me on the price. They stayed after hours to make the sale and it was the best buying experience I have had. More

Amanda was so pleasant and helpful. She explained every detail clearly and was easy to talk to. She kept me informed. She explained every detail clearly and was easy to talk to. She kept me informed. More

Ted was great and communicated very well on the status of my vehicle and when it would be completed etc. my vehicle and when it would be completed etc. More