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Napleton Chevrolet St. Charles
St. Charles, IL
187 Reviews
SERVING OUR FRIENDS AND NEIGHBORS IN ST. CHARLES IL
At Napleton Chevrolet Saint Charles, we're more than just a car dealership in St. Charles IL. We're also members of the greater West Chicago and Geneva IL communities, who work and live here just like you, and we want only what's best for our neighbors. We strive to support community initiatives and events, and we're committed to delivering the best customer service around, from new Chevrolet sales, to used vehicles, to finance and service. We provide the best of the best to all our customers.
Committed to Serving St. Charles IL Drivers with Topnotch Customer Service Standards
Our dealership is staffed with only the best automotive professionals in the St. Charles IL area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Chevrolet car, truck and SUV vehicles. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 187 reviews
April 19, 2023
I had bought the vehicle recently from Napleton Chevrolet St. Charles and my AC was blowing cold air intermittently . Rick communicated my issue with the service department and the process was seamless. St. Charles and my AC was blowing cold air intermittently . Rick communicated my issue with the service department and the process was seamless. More
by mosherma82
Verified CustomerEmployees Worked With
Rick DeLaTorre
April 19, 2023
The service department could not perform the work but still charged me $ 198.00 for nothing still charged me $ 198.00 for nothing More
by PAWSK4
Employees Worked With
April 18, 2023
Great group of people at Napleton Chevy! Rocky, Rick and Brett all worked together to make things perfect for me! Thanks guys! Rocky, Rick and Brett all worked together to make things perfect for me! Thanks guys! More
by deniserose0223
April 17, 2023
Got a grease job and oil change. Bought car there only thing was didn’t get a wash or if did it wasn’t good Bought car there only thing was didn’t get a wash or if did it wasn’t good More
by cowboydon48
April 12, 2023
I just bought a brand new Corvette from Joe and Rick and Napleton Chevy Saint Charles. What an honor to deal with great people great customer service I highly recommend them if you’re going to buy a car, th Napleton Chevy Saint Charles. What an honor to deal with great people great customer service I highly recommend them if you’re going to buy a car, they will take care of you. Thank you guys again see you soon. More
by Ricky
Employees Worked With
Joe , Rick DeLaTorre, Brett Cassell
April 04, 2023
Car was serviced correctly & quickly. Bill in the Service Dept was pleasant to deal with. It would have been nice however if the dealership had given my car a quick wash as they’ve done Bill in the Service Dept was pleasant to deal with. It would have been nice however if the dealership had given my car a quick wash as they’ve done in the past. More
by stulorr
Employees Worked With
April 03, 2023
This was my 2cd visit since Napleton took over the dealership. Both visits were for oil change and tire rotation. Both times the tires were not rotated but I was charged for the service. I no longe dealership. Both visits were for oil change and tire rotation. Both times the tires were not rotated but I was charged for the service. I no longer trust their service department to do the work requested. Everyone else at the dealership were very friendly and helpful and I have no complaints about them but in the future I will not have any service performed at this dealership and will probably not purchase a vehicle there. More
by rhkonen
Employees Worked With
Other Employees :
Danny Ali, Austin Lasswell, Rebecca Ko, Brett Cassell
April 02, 2023
The woman who took care of me was excellent, sorry, she didn't introduce herself and I failed to ask. She was very explanative about what was happening while waiting and is a great asset to your service te didn't introduce herself and I failed to ask. She was very explanative about what was happening while waiting and is a great asset to your service team. A+A+A+ More
by JRS1961
