Napleton Downtown Buick GMC

I took my vehicle to Rogers Auto Group in Chicago, IL because the screen for the back-up camera was glitching. The radio otherwise worked fine. When I retrieved my car, they said there are no parts to fi because the screen for the back-up camera was glitching. The radio otherwise worked fine. When I retrieved my car, they said there are no parts to fix the screen because they are backordered. After I left, I discovered the screen was now black and the radio would not come on. I returned to the service department only to be told it was "broken when you brought it in" and there is nothing they could do. They refused to accept responsibility for returning my vehicle worse than when I brought it in. Despite showing a video captured today displaying the problem (but also distinct in the video is a functioning screen) prior to dropping off the car, they dismissed me without help. I also asked them if the vehicle was safe to drive in this condition and they said "of course", despite the fact that backing up without this camera may be dangerous. The service director then got involved, and he was very dismissive and patronizing. More

My agent Walter Cade was great. He was recommended by a coworker. Very friendly professional coworker. Very friendly professional More

Salesmen Nas Zaidan was great would recommend to anyone great!!! Best experience I ever had. Sales were true to listing no Scams. Would highly recommend great!!! Best experience I ever had. Sales were true to listing no Scams. Would highly recommend More

I always have a great experience at Rogers Auto, from the first person who asks me what the car needs to the texts telling me of the progress, to the easy check-out. I am totally satisfied with the service e first person who asks me what the car needs to the texts telling me of the progress, to the easy check-out. I am totally satisfied with the service experience. More

Waited a week for an appt. Whet in on a Wed. @ 9 am, got the car back Fri. @ 1 p.m. Had to rent a car. Paid for the service went around the block and the same condition accrued again as for what it went in the car back Fri. @ 1 p.m. Had to rent a car. Paid for the service went around the block and the same condition accrued again as for what it went in for. repair. Went back to the dealer and was told NO MECHANIC can look @ it until the following mid week , the earliest would be Wed. of the following week. I feel that the problem was never fixed in the 1st place. Being a SENIOR CITIZEN & A WOMAN, I feel disrespected and another period of time will be wasted. Can't afford not having my car and paying for another rental. Was told to go and use my car and they will call me when the have a mechanic available according to their schedule . Wonder when that will be and what they are going to charge me this time. I brought the car in a couple yrs ago for some other matter and the same thing happen, They said it was fixed and I drove it out of the garage and the problem was not fixed, returned it and wasted another 1/2 day for the problem to be fixed. Very BAD SERVICE and VERY BAD REPAIRS. Too bad their is only one dealership in Chicago that you can take your car to be fixed. Being a SENIOR they made me stand while they decided what NOT to do. No place to sit on a hot day. More

Hola!!!! Walter Cade was the best with my experience buying my vehicle. He was very polite, funny, and professional. I recommend you ask for him. buying my vehicle. He was very polite, funny, and professional. I recommend you ask for him. More

I liked everything about this dealership. It’s nice and clean and everyone working there is nice and professional. I was working with Raphael who gave me a great deal on the car I purchased. Raphael was ex clean and everyone working there is nice and professional. I was working with Raphael who gave me a great deal on the car I purchased. Raphael was extremely nice and helpful. Lorena the finance manager was also very nice and helpful. If you want a good experience when buying a car this is the dealership to go to. I would definitely go back when I plan to get another car! More