Napleton Downtown Buick GMC

Honestly, the worst service department I've ever been to in the Chicagoland area. I purchased a 2005 used vehicle from Roger's Auto Group in June of 2019. The car was sold as a creampuff mint condition vehi in the Chicagoland area. I purchased a 2005 used vehicle from Roger's Auto Group in June of 2019. The car was sold as a creampuff mint condition vehicle with only 12500 miles on it. The car was supposed to have been completely checked out by service and nothing wrong with it. I brought the car to my mechanic after I purchased the vehicle to have it looked at. Upon inspection my mechanic found the power steering rack was leaking, and the lower intake manifold gasket. When I confronted Rogers Auto Group about the problem, they were extremely rude to me. They told me they would not pay for the repair to be fixed anywhere else but at their facility. They also told me I wouldn't have to pay for my repair. I brought my car to Roger's auto group for the repair, and they still charged me $600. Nine months and 9000 miles later, the lower intake gasket was leaking again. I brought the car to my mechanic to have it repaired. My mechanic found serious deficiencies with the way that the mechanic repaired it from Rogers Auto Group. From terrible workmanship, too outdated parts. When confronting Roger's auto groups Service director ( Ed Woods) he refused to pay for the repair or give me any type of refund. I don't know how their sales department is, but I would certainly stay away from their service department. I have filed a complaint with the Illinois Attorney General, and I will be filing a lawsuit in small claims court Cook County More

We love our Hyundai Kona Had a great time with Chris Davis at Rogers and are loving our Hyundai Kona. Everything was very professional and Chris made everything easy to get t Had a great time with Chris Davis at Rogers and are loving our Hyundai Kona. Everything was very professional and Chris made everything easy to get through. Highly Recommend. More

Awesome service experience!! The Service Manager, Tony Serpico, and his team made me feel like a special customer. I came in to purchase and get a bed liner installed in my GMC C The Service Manager, Tony Serpico, and his team made me feel like a special customer. I came in to purchase and get a bed liner installed in my GMC Canyon. Rick Villasenor in the Parts Department found me a Chevy Colorado liner with the same fit for a lot cheaper. They had it installed while I waited and were extra accomodating to make sure I could apply my GMC Rewards points toward the purchase. I will definitely come back here for all my service, and would highly recommend it to others. More

Great Service Thank you Brian and Austin. I walked in there with negative energy and walked out with a gigantic smile and a set of car keys. I was ready to give up Thank you Brian and Austin. I walked in there with negative energy and walked out with a gigantic smile and a set of car keys. I was ready to give up and walk out and Austin stopped me and said give him 15 more minutes.... I'm glad I decided to wait, he promised me a vehicle and I left with a vehicle. They did everything in their power to make sure I left in an ecstatic mood. Thank you guys again. More

Excellent Service Austin at Rogers Auto Group was very processional. He provided great customer service to my husband and I. The service they provided was very wonderfu Austin at Rogers Auto Group was very processional. He provided great customer service to my husband and I. The service they provided was very wonderful. More

SALESMAN OF THE YEAR-DANIEL NINO My experiences at Rogers are nothing less than perfect. I've purchased 3 vehicles from Rogers Auto Group and every one of them has run great. Daniel My experiences at Rogers are nothing less than perfect. I've purchased 3 vehicles from Rogers Auto Group and every one of them has run great. Daniel Nino has been my salesman for years and he's a great guy. If there was any salesman that you'd want to ever have selling you a car it would be him. He's always on top of everything, whether it be an extra key or an oil change. He's always willing to help you out and make you feel #1. He's been in the business for years and I've recommended many people to him and they have nothing but good things to say about him. He's very proficient, and on the ball with everything. He makes buying a car actually easy and enjoyable-if there is such a thing. If he didn't have what I wanted he made sure that he got it for me. If there's an award for the best salesman in Chicago he should receive this honor by far. A lot of salesman are con artists, but he makes you feel like family. I recommend Daniel Nino when buying a car. More

Great Experience Great experience working with Adam and his trainee, both were very friendly and worked to get us what we wanted. This was the first time purchasing a Great experience working with Adam and his trainee, both were very friendly and worked to get us what we wanted. This was the first time purchasing a car was not a headache. In the past it has taken all day to get everything done. NOT here the whole process took about 3 hours... Who buys a car in 3 hours? Well you can here!! Adam was great we never felt pressured to buy something we didn't want. I have already recommended Adam to my coworkers. Thank you to everyone who made our car buying experience easy!! PS I'm loving this BMW... More

Excellent I would just like to thank Chris and August for making this experience very good for me they were very patient and really worked with me to get the be I would just like to thank Chris and August for making this experience very good for me they were very patient and really worked with me to get the best deal for me i am so so happy i will send friends and family here. Thank you.???????? More