Napleton Ford Columbus

The “loaner” program of 75 miles per day & . 50 cent per mile thereafter is unreasonable. I was unable to commute from my residence to work and back. I had a similar experience at a different dea 50 cent per mile thereafter is unreasonable. I was unable to commute from my residence to work and back. I had a similar experience at a different dealership & they waived a similar policy and were great to deal with & listened to the customer. NOT Napleton, I spoke to the Service Manager and shared my concern, I was answered with “I can look into it but nothing will likely change” I was never contacted by the manager again. I will not return to a Napleton facility or ever recommend one, very poor customer support/care More

Great dealership with good people that go above and beyond. Their service department worked overtime on a Friday night to get vehicle ready for me to take on Saturday morning beyond. Their service department worked overtime on a Friday night to get vehicle ready for me to take on Saturday morning More

Very helpful and friendly at the service desk with Erin. Very convenient with the pick-up and return after service. Very convenient with the pick-up and return after service. More

I had great service from my oil change to diagnosing my oil leak Great communication oil leak Great communication More

Fast and friendly service, and allowed me to drip off my car and pick it up near closing time which with my schedule is great car and pick it up near closing time which with my schedule is great More

Thorough and efficient. Very helpful. Friendly, they explain every very well. I appreciate their helpfulness. Very helpful. Friendly, they explain every very well. I appreciate their helpfulness. More

Kept me well informed every step of the way. Very courteous. They did a very good job. Very courteous. They did a very good job. More

Very uncooperative. Didn't want to stand by warranty on a new car the car was 3 years old 3k miles and would do warranty work. Didn't want to stand by warranty on a new car the car was 3 years old 3k miles and would do warranty work. More

I didn't deal with David I was dealing with Erin, in service why am I doing it on David. service why am I doing it on David. More

Took care of issue and at a timely matter! Communication was awesome and kept me up to date! Communication was awesome and kept me up to date! More