Napleton Ford Columbus

They are prompt with their service. Their concierge service was much appreciated. They also found an alignment issue and fixed that. I had driven over rough terrain the weekend before. Their concierge service was much appreciated. They also found an alignment issue and fixed that. I had driven over rough terrain the weekend before. I will consider them for the purchase of my next vehicle bc their service department is so good. More

Fast and polite service every time I take my car in. I would recommend them. I would recommend them. More

Did a very good job and got me out within an hour I'll be back back More

Dealing with Napleton in Columbus was a joy! Erin knew what she was doing and what needed to be. She offered valet service which was really appreciated as we had other appointments that day. Erin knew what she was doing and what needed to be. She offered valet service which was really appreciated as we had other appointments that day. Everything was done. I will be using them again for servicing my Lincoln. An outstanding dealership!!!! More

Staff was incredibly helpful and make sure my needs were taken care of. Outstanding customer service by the service team. taken care of. Outstanding customer service by the service team. More

My wait time was 1:45 for an oil change and multi point inspection and then they came out to tell me that there was other thing wrong and then I had to wait another 20 minutes before they came out to tell inspection and then they came out to tell me that there was other thing wrong and then I had to wait another 20 minutes before they came out to tell me there ready. I’ve been going there for over 5 years with both our vehicles and it keeps getting longer and longer for service. More

Did a great job handling the warranty paperwork and completing the repair. Would recommend them. completing the repair. Would recommend them. More

Always courteous and explained things well. I was very satisfied with the service I received. Will go back again. I was very satisfied with the service I received. Will go back again. More

Erin is always a pleasure to work with. She is very helpful, and she responds back timely. She is very helpful, and she responds back timely. More

Good people Erin is great always happy service is good sales is open to negotiate so far so good sales is open to negotiate so far so good More