Napleton Ford Columbus

It answers all questions, is easy to work with, and provides excellent service to its customers. provides excellent service to its customers. More

Always very polite, and thorough. They explain the process and always do what they say. process and always do what they say. More

Very helpful brought car in without appointment had no problems called me when it was done thanks Greg problems called me when it was done thanks Greg More

Great experience! Kyle, Leland and the Countryside Ford Service Team were very friendly and communicated to us well with the diagnosis, quote and time frame to get repairs done to fix our air conditioning Service Team were very friendly and communicated to us well with the diagnosis, quote and time frame to get repairs done to fix our air conditioning on our older Mustang. We will go back for all our service needs and highly recommend Countryside Ford! More

Such a great team! Everyone was friendly and knowledgeable. I will definitely be doing all my service here in the future! Thank you countryside ford! knowledgeable. I will definitely be doing all my service here in the future! Thank you countryside ford! More

Our oil change and tire rotation was handled well. However, after finding a screw in the sidewall of one tire, we ended up purchasing four new tires. The alignment machine wasn't working and we were However, after finding a screw in the sidewall of one tire, we ended up purchasing four new tires. The alignment machine wasn't working and we were promised apologetically that we would be notified when the apparatus was fixed and we would have to return to have the alignment done. After not hearing for a week, we scheduled the alignment with another dealership and it was completed. As of today, 2 weeks later, we still have not received a call about getting the alignment done! More

The entire crew there is top notch. 2 dealerships did not want to look into my truck warrantee problem. They diagnosed it within 2 hours. They are worth your time. want to look into my truck warrantee problem. They diagnosed it within 2 hours. They are worth your time. More

Good service. Ellen Ballweg was friendly and knowledgeable. The only one I recognize is Brent Krause, everyone else is gone. Don't like it as much. knowledgeable. The only one I recognize is Brent Krause, everyone else is gone. Don't like it as much. More

With Covid going on I wish office staff would wear masks. The waiting room, office and sales area are all one big room. Staff did try to stay more than six feet away, but wearing masks is recommended by t The waiting room, office and sales area are all one big room. Staff did try to stay more than six feet away, but wearing masks is recommended by the CDC. Service desk staff did have masks which was nice to see. Erin is always good to work with. More

Brent Krause was very helpful and went out of his way to assist us in the new lease plan. Have purchased all of our vehicles and Brent has been outstanding. Was unimpressed with James (Sales Manager) assist us in the new lease plan. Have purchased all of our vehicles and Brent has been outstanding. Was unimpressed with James (Sales Manager) More