Napleton Ford in Libertyville

Great salesman. Very knowledgable about the vehicles, and friendly. I would definitely buy from this dealership again. Very knowledgable about the vehicles, and friendly. I would definitely buy from this dealership again. More

I had a friendly, professional, comprehensive and pleasant experience. Napleton Ford met all my expectations and more. pleasant experience. Napleton Ford met all my expectations and more. More

Great service and attention ro detsil. Sales very helpful. Fair pricing. I would recommend them. Sales very helpful. Fair pricing. I would recommend them. More

Jim and Bob were great to work with. Bob went above and beyond to get me into the car I wanted, understood my situation, and treated me with kindness. Worth the drive! Bob went above and beyond to get me into the car I wanted, understood my situation, and treated me with kindness. Worth the drive! More

Jum was very helpful, and did a great job of explaining all the features of my new car. all the features of my new car. More

The folks at Napleton treated us with respect and honesty. Great people to work with we enjoyed our vehicle and got a great deal. honesty. Great people to work with we enjoyed our vehicle and got a great deal. More

Very professional and very easy to work with and was able to come to an agreement easily. Went above what was expected. Thanks Mike! to come to an agreement easily. Went above what was expected. Thanks Mike! More

We attempted to purchase a Blue Certified Ford vehicle from this dealership and the experience did not reflect the Ford mission, vision, or values of transparency and customer trust. Over the course of tw from this dealership and the experience did not reflect the Ford mission, vision, or values of transparency and customer trust. Over the course of two weeks, we were in active communication and were even told we needed to complete a credit application—despite offering to pay cash. We complied, completed the application, and continued to work in good faith with the team. Today, we were suddenly informed that the vehicle had been sent to wholesale and was no longer available. However, the very same vehicle is still listed on their website—now at a higher price than originally advertised. We were also told that the transmission failed, yet this was a Blue Certified vehicle, which should still be covered under warranty. That raises serious concerns about either the accuracy of what we were told, or the dealership’s handling of certified vehicles and warranties. This dealership did not act with honesty, consistency, or customer respect. We invested time and proceeded exactly as instructed, only to have the situation handled in a way that felt misleading and disorganized at best, and intentionally deceptive at worst. Unfortunately, this experience has completely eroded our trust and confidence in this dealership. More

We had a great experience with Napleton. They gave us a great deal. We chose to drive over 2 hours and they did not disappoint. Cloe, Jim and Paul provided us with all the information we nee They gave us a great deal. We chose to drive over 2 hours and they did not disappoint. Cloe, Jim and Paul provided us with all the information we needed to make a decision. Thanks so much. More

Excellent customer service and no hassle to buy the car great staff and great to get a car great staff and great to get a car More