Napleton Ford in Libertyville

Excellent customer service and no hassle to buy the car great staff and great to get a car great staff and great to get a car More

Positive experience as first time customer! Thank you Bill, Paul and Bob for getting me into a new Bronco! Thank you Bill, Paul and Bob for getting me into a new Bronco! More

The staff worked well with me to get the price that I wanted for my new vehicle. wanted for my new vehicle. More

First time in a ford dealer, good people, been through this many times before and this was a good experience this many times before and this was a good experience More

Took time off work to drive 2. 5 hours with my wife and 5-year-old to see a truck at Napleton Ford. I liked the truck and wanted to take it home. I received conflicting stories on t 5 hours with my wife and 5-year-old to see a truck at Napleton Ford. I liked the truck and wanted to take it home. I received conflicting stories on the history of the truck from the salesman, Michael, and the Manager, Bob. One saying a 20-something year old kid owned it and didn’t off-road it, but there was red-brown dirt in the engine bay, and more of that dirt and rocks fell out of the back bumper when the salesman stepped on the bumper. He said that kid traded for a F150. Later, Bob, the sales manager, said a lady from Michigan owned it and traded it on a Jeep. On test drive there was an audible clunk from the front suspension as I pulled out of the shop, which the salesman attributed to the rubber hose that opens the garage door to the shop. But it’s definitely in the suspension. After the test drive, I wanted the truck. We sat down to look at numbers. I was shocked to see the OTD price $5000 above the sale price. They had “optional” add-ons already on the truck. Key protection plan, which they did remove, Luxcare exterior protection coating, which upon researching online I found to be garbage, a pure profit add-on, which they refused to remove, and a theft deterrent which they didn’t explain if it was an electronic device or etching of the VIN on parts. But they refused to remove that. I told them it was outside my budget with their add-ons, and we were using our credit union which had a great rate that we didn’t feel could be beat. Bob was confident that he could match or beat the rate. We spent 2.5 hours at the dealership while they ran our credit at 5 different banks but could not beat the rate. During that time, we were told what a great value it was, which I agreed with, and how in-demand the truck was, how many calls they’ve had on it, and even a wholesale offer higher than their asking price. But they told us how much they want to sell it to us instead, especially given the 5-hour round trip. They said they had two more financial institutions to try in the morning. I was willing to put the down money right away and then have my credit union mail them the check for the remainder, and I asked if they could transfer the car to one of their dealerships much closer to me. They said they couldn’t without charging me. I left the dealership without the truck, but with the promise that they would call first thing in the morning with the rates from those banks. I was quite disappointed, because I would have used their financing (they would have gotten their kickback from the bank), and I would have taken it home, had they just removed the add-ons. In the morning, I waited to hear back but received no calls or emails. I reached out to the salesman, no reply. I emailed Bob, the manager, but no reply. I called the finance manager, he knew nothing about the deal, I spoke to the general manager Paul, expressed my disappointment in my experience with their dealership, the bait & switch scheme, the lack of disclosure when they knew how far I was coming, and how everything was good while I was looking at the truck by myself, but once we sat at the desk it went downhill rapidly. Paul then informed me that Bob, despite his spiel about wanting us to be buy the car, and not wholesaling it till Monday, had indeed accepted the wholesale offer that morning. Paul was unapologetic and seemed to only want to defend his team and their processes. I never received any contact back from the salesman, Michael, the sales manager Bob, or the finance manager, Robert. No explanations, no apologies. In my opinion, they are liars, they have deceptive practices, and in my opinion, they (Ed Napleton Automotive Group) have not learned their lesson from having to settle a lawsuit (in the amount of $10 million) brought against them by the FTC and the state of Illinois for charging consumers hidden, illegal “junk fees” for unwanted add-ons. Don’t waste your time going to this dealership. More

Great dealership and sales staff, very professional! My salesman (Jim) made sure the vehicles I purchased were cleaned, properly prepped and ready for delivery. The Sales Manager moved through the sal My salesman (Jim) made sure the vehicles I purchased were cleaned, properly prepped and ready for delivery. The Sales Manager moved through the sale process rapidly . I highly recommend visiting this very clean and updated Ford dealership. Great job Napleton! Thanks Guys. More

Bill, Paul, and Bob were great, kept me up do date on my order. Would recommend them anytime. order. Would recommend them anytime. More

Jim was very patient and helped explained everything about the vehicles and wasn't push at all. Jim made my first car buying experience very pleasant! about the vehicles and wasn't push at all. Jim made my first car buying experience very pleasant! More

Jimmy was extremely helpful and great sales associate who made it a great experience for us. Robert and Paul were great as well! made it a great experience for us. Robert and Paul were great as well! More

Richard R. Was very knowledgeable! The dealership was spotless. Everyone was very accommodating. I will definitely buy my next car from here. Was very knowledgeable! The dealership was spotless. Everyone was very accommodating. I will definitely buy my next car from here. More