Napleton Ford in Libertyville

Hey Michael helped me out very quick and easy process highly recommend seeing him if you are looking for a car highly recommend seeing him if you are looking for a car More

“There is no losing in life — you either win or you learn.” – Nelson Mandela I learned immediately a crack in the windshield driving the car off the Ford parking lot. I did what any reasonable custo learn.” – Nelson Mandela I learned immediately a crack in the windshield driving the car off the Ford parking lot. I did what any reasonable customer would do contacting used car sales manager, Robert Wolf, expecting understanding and professionalism. Instead, I learned I would be called a liar and met with sarcasm and a dismissive question about whether “everyone was okay from the accident.” I learned that not only would Robert Wolf refuse to help, but he also hid behind Ford’s inspection checklist, claiming that if the inspection had passed, the problem must have been my fault. I learned the 130-point Libertyville Ford inspection is their tool for deception. I luckily took a video of the car the day I purchased the car excited to share the video with my wife. The cracked windshield was shown in the video with a picture attached. I learned I would rather have dealt with the BIG BAD WOLF himself than Robert Wolf. When compiling all the evidence -and hours of work and time- dealing with the staff at Libertyville Ford asking for the windshield to be repaired and sharing the video and pictures, I was offered a small “discount” as a gesture of goodwill but once that offer was made, communication stopped. I learned my follow-up messages went unanswered. I learned when I was no longer a valued customer; I was treated like a nuisance. I learned I would have to pay for the windshield replacement myself. But I also learned something much more valuable: clarity. I learned that Napleton Ford in Libertyville doesn’t stand by their sales, their inspections, or their word. So take it from someone who learned the hard way — if you care about honesty and fair treatment, do not buy a car from Napleton Ford in Libertyville. More

Michael was incredibly helpful, knowledgeable and friendly. He went above and beyond to help me select the truck I bought. friendly. He went above and beyond to help me select the truck I bought. More

Great salesman. Very knowledgable about the vehicles, and friendly. I would definitely buy from this dealership again. Very knowledgable about the vehicles, and friendly. I would definitely buy from this dealership again. More

I had a friendly, professional, comprehensive and pleasant experience. Napleton Ford met all my expectations and more. pleasant experience. Napleton Ford met all my expectations and more. More

Great service and attention ro detsil. Sales very helpful. Fair pricing. I would recommend them. Sales very helpful. Fair pricing. I would recommend them. More

Jim and Bob were great to work with. Bob went above and beyond to get me into the car I wanted, understood my situation, and treated me with kindness. Worth the drive! Bob went above and beyond to get me into the car I wanted, understood my situation, and treated me with kindness. Worth the drive! More

Jum was very helpful, and did a great job of explaining all the features of my new car. all the features of my new car. More

The folks at Napleton treated us with respect and honesty. Great people to work with we enjoyed our vehicle and got a great deal. honesty. Great people to work with we enjoyed our vehicle and got a great deal. More

Very professional and very easy to work with and was able to come to an agreement easily. Went above what was expected. Thanks Mike! to come to an agreement easily. Went above what was expected. Thanks Mike! More