Napleton Ford in Libertyville

Bill Swanson was great to work with. Very helpful, informative and respectful. Would definitely recommend. Very helpful, informative and respectful. Would definitely recommend. More

Zero accountability and unbelievable carelessness. Napleton Ford’s service team decided to run my vehicle through a wash without asking, leaving the bed open and completely soaking and wrecking $30 Napleton Ford’s service team decided to run my vehicle through a wash without asking, leaving the bed open and completely soaking and wrecking $300 in brand-new electrical and suspension accessories. In addition to not asking about the wash, it seemed to be too much for them to ask if anything should be moved from the bed or to close the waterproof tonneau cover. As if wrecking my gear wasn't enough, they physically bent my license plate at some point during the service, and charged a tire disposal fee even though none were being thrown out. When I tried to get this resolved, service manager Joe Russo stonewalled me and treated me with complete disrespect, taking zero responsibility for the mess his team made. If a dealership is this utterly clumsy and incompetent enough to ruin uninstalled parts in a wash and mangle a license plate, you'd have to be out of your mind to trust them with high-stakes, complex jobs like a $10k engine replacement or an $8k transmission job. Avoid at all costs. Or roll the dice and find out for yourself. More

I have be treated like family when I go to the dealership. People remember me always come and say hi. They will make sure you leave feeling that your needs are taken care of. dealership. People remember me always come and say hi. They will make sure you leave feeling that your needs are taken care of. More

I had an excellent experience working with the folks at Napleton to get my 25 F150 XLT. Rich aka "The Gray" was not only a good dude, but a fair and reasonable point of contact with the sales manager Bob Napleton to get my 25 F150 XLT. Rich aka "The Gray" was not only a good dude, but a fair and reasonable point of contact with the sales manager Bob aka Big Hoss. Bob was a touch of a tough sell on a couple minor items- but, it's a negotiation, and we reached a very fair price OTD with the Gold Certification I wanted on the truck. Rocco Boberto DiCicci with the slick hair in the finance office was no xx, no pressure- he did upsell an additional warranty which I opted not to take at this time, and he was totally cool about the whole thing. I'm pleased with my new Truck and grateful to the folks here at Napleton for making this a smooth, no pressure, no xx experience. More

Bill Swanson and Bob Wolf were perfect, patient, kind, and efficient. Would recommend 100%. Amazing price, efficient and stress free experience. and efficient. Would recommend 100%. Amazing price, efficient and stress free experience. More

Fast easy experience. Bill Swanson and Bob Wolf are great and very comfortable to work with. Wonderful experience Bill Swanson and Bob Wolf are great and very comfortable to work with. Wonderful experience More

Picked up a used car at Napleton Ford. Everyone treated us with outstanding service! Johnathon and Rich R took care of all the details we needed. Everything was handled as promised. Pric Everyone treated us with outstanding service! Johnathon and Rich R took care of all the details we needed. Everything was handled as promised. Price was less than anywhere we shopped vehicle is in great shape!! More

As a 67 years old man, I have purchased 30+ cars in my time. My recent dealings with Daisy, Cecilio and Robert at Napleton Ford in Libertyville were 5 STAR! time. My recent dealings with Daisy, Cecilio and Robert at Napleton Ford in Libertyville were 5 STAR! More

Vira and Bob did an excellent job with communication. They answered all my questions and were able to bring the purchase to a satisfactory close. They answered all my questions and were able to bring the purchase to a satisfactory close. More

Micheal, was very helpful and attentive salesman, recommend working with him on you next purchase. recommend working with him on you next purchase. More