Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Ford in Libertyville
Libertyville, IL
342 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 342 reviews
December 30, 2017
Just a great place to do business with We bought our last four cars at Napleton Ford. The most current being our Explorer. The managers Paul and Mike are fantastic and very easy to deal wi We bought our last four cars at Napleton Ford. The most current being our Explorer. The managers Paul and Mike are fantastic and very easy to deal with as was our salesperson.Dave and Bill who shared the burden of taking care of us. The general Manger Kevin also was a bit involved and really appreciative of our business. We highly recommend this dealer.! More
by Great Dealership
Employees Worked With
Mike Chiapetta , Bill Swanson,Dave Melamed,, Kevin Gordon
November 27, 2017
Amazing I worked with Jim Mueller, and honestly he was the best sales consultant I’ve ever worked with at a dealership. He wasn’t pushy at all, and was very s I worked with Jim Mueller, and honestly he was the best sales consultant I’ve ever worked with at a dealership. He wasn’t pushy at all, and was very sweet. Me and my husband are already talking about purchasing another vehicle from him. He took the time to work out a deal and didn’t screw me over like another dealership had in the pervious years. If you go to Napleton ask for Jim! More
by Kim11232
Employees Worked With
Jim Mueller
November 17, 2017
Won't trust with repairs. I bought a Chevy Trailblazer from this dealership on September 15th. It came with a limited warranty for 14 days. On September 26th a check engin ligh I bought a Chevy Trailblazer from this dealership on September 15th. It came with a limited warranty for 14 days. On September 26th a check engin light came on and I got the error p0128. It means that the engin in running too cool, The main cause of this is usually the thermostat may be stuck open. It seems like this was a common issue for Trailblazers. I called the dealership on the 27th and spoke with someone about fixing it. I had to wait for the service department to open the following days but as long as I reported it they could fix it is what I was told. I live a hour and a half away. They had no loaner cars available. They just got out of a strike so there was a backlog of repairs. They would have to transport it to the chevy certified dealership to fix it. I was leaving for a 3 week long vacation soon. I was worried that they would not be able to fix it by the time I left for vacation and finding a person to drive me out there and back twice would be a difficulty. So me and whom I spoke to at the service department made a deal. All I asked for was a 30 dollar check to cover the price of the thermostat and and I would get a neighbor or friend to put it in. The person I spoke to agreed. He said that wouldn't be a problem. I see it as I'm saving both him a repair and me a headache of going out there and back twice. I got back from my vacation on November 5th and no check from them. I called them on November 8th and couldn't speak to a manager ( he may not have been in) left my name and number with lady I spoke to. Never got a call back. Called on November 14th, and couldn't speak to a manager, left my name and number with lady I spoke to. Still no call back and now I'm done. They can keep the 30 dollars. This isnt woth the hassle. It seems if this is how their service department operates with something small than I would never trust them with something big. Especially when I was doing them a favor. No critisim for the sales team. The one who sold me the car was great. More
by MichaelA
Employees Worked With
IDK
November 16, 2017
Dealer Experience Did not show us the Costco Program pricing so we lost out on that additional $1,000.00 discount. We agreed on a final price and then $40.00 extra was Did not show us the Costco Program pricing so we lost out on that additional $1,000.00 discount. We agreed on a final price and then $40.00 extra was added to the price so Mike C. did not have to explain a "loss" to his boss. Showed us financing at a rate of 3.9% then the finance Department charged us 6.9% (doubt they ran our credit scores). Finance Manager had incorrect name, address on receipt for down payments and extended warranty but amounts were correct. Finance Manager conveniently "forgot" to give us the financing paper work AND told us we had to make a minimum of 3-4 payments to keep the rebates we received or they would be added back. Per Ford Credit, an out right lie so we refinanced with our bank at a much. much lower rate!!!! Positive note, they loaned me a dealer plate so I could take the car I wanted to trade home. I sold it for 13 times more than what the dealer offered us. More
by mikemac01
Employees Worked With
Mike C.----Sales Manager.
October 23, 2017
Dave and Mike were Great!!! Dave and mike were amazing they got me the best price in town no one was able to beat. They were respectful and professional throughout the whole tran Dave and mike were amazing they got me the best price in town no one was able to beat. They were respectful and professional throughout the whole transaction. More
by Ismail345
Employees Worked With
Dave and Mike
October 06, 2017
Professional Sales and service We have always dealt with Napoleon Lincoln this time we wanted a For for our second vehicle.From the moment we walked in the door to the moment we lef We have always dealt with Napoleon Lincoln this time we wanted a For for our second vehicle.From the moment we walked in the door to the moment we left .So we were extremely satisfied start to finish. More
by pb
Employees Worked With
Michael Chiappetta Randy Swastek
September 05, 2017
Pleased with my experience! I felt very comfortable working with Randy. He was able to answer all my questions regarding my purchase of a new Ford Fusion. He was a pleasure to I felt very comfortable working with Randy. He was able to answer all my questions regarding my purchase of a new Ford Fusion. He was a pleasure to work with! More
by Mary
Employees Worked With
Randy Swastek
July 17, 2017
Leasing Dave and Kevin were very helpful in choosing the right vehicle to fit our needs. Making sure we understood all the features of the vehicle before we Dave and Kevin were very helpful in choosing the right vehicle to fit our needs. Making sure we understood all the features of the vehicle before we left; Couldn't ask for anything better. More
by Marty
Employees Worked With
Dave, Kevin Gordon
June 23, 2017
Poor sales experience Consider yourself warned: I was unable to see the person I was recommended to because his voice mail was always full in a weeks time. Why not clear Consider yourself warned: I was unable to see the person I was recommended to because his voice mail was always full in a weeks time. Why not clear it on a daily basis? Duh! When I arrived at the dealership to see this person on a early Saturday morning, I was informed he was "around" and was pawned off to someone else. I waited two hours! Never mind nobody was aware of my emailed spec sheet. There was no advance notice of our special order vehicle arrival making it difficult to make the neccessary arrangements with my company. The finance manager assumed correctly of our stellar credit rating but needlessly queried five other banks that do not handle commerial financing resulting in unneccesary hits against our credit score because of so many look ups. Lastly, ABSOLUTELY no customer follow up on a $37K vehicle. Only when the salesman needed information AFTER the sale did I hear from them. Overall...F- Ken Lang More
by Disappointed veteran
Employees Worked With
Mike. Last name unknown
June 18, 2017
2012 Hyundai accent breaking down with in 4months I got this car in February and now it's June and my car is breaking down. First the brakes front and back and now my check engine light is on. They kn I got this car in February and now it's June and my car is breaking down. First the brakes front and back and now my check engine light is on. They knew I was vunerable and they sold me a as is car so they won't be relaiable!! I plan to take this as car as I can because it's really heart breaking! Honestly !!😢😢 More
by DesaraeO123
Employees Worked With
Kevin Gordon
