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Napleton Ford in Libertyville
Libertyville, IL
349 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 349 reviews
November 16, 2017
Dealer Experience Did not show us the Costco Program pricing so we lost out on that additional $1,000.00 discount. We agreed on a final price and then $40.00 extra was Did not show us the Costco Program pricing so we lost out on that additional $1,000.00 discount. We agreed on a final price and then $40.00 extra was added to the price so Mike C. did not have to explain a "loss" to his boss. Showed us financing at a rate of 3.9% then the finance Department charged us 6.9% (doubt they ran our credit scores). Finance Manager had incorrect name, address on receipt for down payments and extended warranty but amounts were correct. Finance Manager conveniently "forgot" to give us the financing paper work AND told us we had to make a minimum of 3-4 payments to keep the rebates we received or they would be added back. Per Ford Credit, an out right lie so we refinanced with our bank at a much. much lower rate!!!! Positive note, they loaned me a dealer plate so I could take the car I wanted to trade home. I sold it for 13 times more than what the dealer offered us. More
by mikemac01
Employees Worked With
Mike C.----Sales Manager.
October 23, 2017
Dave and Mike were Great!!! Dave and mike were amazing they got me the best price in town no one was able to beat. They were respectful and professional throughout the whole tran Dave and mike were amazing they got me the best price in town no one was able to beat. They were respectful and professional throughout the whole transaction. More
by Ismail345
Employees Worked With
Dave and Mike
October 06, 2017
Professional Sales and service We have always dealt with Napoleon Lincoln this time we wanted a For for our second vehicle.From the moment we walked in the door to the moment we lef We have always dealt with Napoleon Lincoln this time we wanted a For for our second vehicle.From the moment we walked in the door to the moment we left .So we were extremely satisfied start to finish. More
by pb
Employees Worked With
Michael Chiappetta Randy Swastek
September 05, 2017
Pleased with my experience! I felt very comfortable working with Randy. He was able to answer all my questions regarding my purchase of a new Ford Fusion. He was a pleasure to I felt very comfortable working with Randy. He was able to answer all my questions regarding my purchase of a new Ford Fusion. He was a pleasure to work with! More
by Mary
Employees Worked With
Randy Swastek
July 17, 2017
Leasing Dave and Kevin were very helpful in choosing the right vehicle to fit our needs. Making sure we understood all the features of the vehicle before we Dave and Kevin were very helpful in choosing the right vehicle to fit our needs. Making sure we understood all the features of the vehicle before we left; Couldn't ask for anything better. More
by Marty
Employees Worked With
Dave, Kevin Gordon
June 23, 2017
Poor sales experience Consider yourself warned: I was unable to see the person I was recommended to because his voice mail was always full in a weeks time. Why not clear Consider yourself warned: I was unable to see the person I was recommended to because his voice mail was always full in a weeks time. Why not clear it on a daily basis? Duh! When I arrived at the dealership to see this person on a early Saturday morning, I was informed he was "around" and was pawned off to someone else. I waited two hours! Never mind nobody was aware of my emailed spec sheet. There was no advance notice of our special order vehicle arrival making it difficult to make the neccessary arrangements with my company. The finance manager assumed correctly of our stellar credit rating but needlessly queried five other banks that do not handle commerial financing resulting in unneccesary hits against our credit score because of so many look ups. Lastly, ABSOLUTELY no customer follow up on a $37K vehicle. Only when the salesman needed information AFTER the sale did I hear from them. Overall...F- Ken Lang More
by Disappointed veteran
Employees Worked With
Mike. Last name unknown
June 18, 2017
2012 Hyundai accent breaking down with in 4months I got this car in February and now it's June and my car is breaking down. First the brakes front and back and now my check engine light is on. They kn I got this car in February and now it's June and my car is breaking down. First the brakes front and back and now my check engine light is on. They knew I was vunerable and they sold me a as is car so they won't be relaiable!! I plan to take this as car as I can because it's really heart breaking! Honestly !!😢😢 More
by DesaraeO123
Employees Worked With
Kevin Gordon
May 26, 2017
EASY AS PIE A l l parts of the sale were done in a highly professional way. kevin gordon was the key to the sale. the newly remodeled store looked great.I cou A l l parts of the sale were done in a highly professional way. kevin gordon was the key to the sale. the newly remodeled store looked great.I could not be happier. More
by james l born
Employees Worked With
Kevin Gordon
April 15, 2017
Awesome! After spending a lot of time looking for a Ford Expedition in various dealers we were able to find the perfect vehicle. Daisy was our first contact an After spending a lot of time looking for a Ford Expedition in various dealers we were able to find the perfect vehicle. Daisy was our first contact and indicated that there was one available that fit our specific needs. Then after arriving we were really tired but they were extremely helpful and very relaxed atmosphere. The entire process was very easy. I pointed out some small issues and Jim M. was very understanding and took care of everything for us. After the sale they continued to be very attentive. Thanks to Jim, Daisy and the entire crew! More
by Michael K
Employees Worked With
Jim Mueller and Daisy
April 03, 2017
Great leasing experience Great experience with Scott Bremner (internet specialist) and Larry Goodman (salesperson) - they listened to what I wanted, found it for me, and got m Great experience with Scott Bremner (internet specialist) and Larry Goodman (salesperson) - they listened to what I wanted, found it for me, and got me a great price - no upsetting or high pressure stuff. Best car leasing experience ever. More
by nonbusiness
Employees Worked With
Larry Goodman; Scott Bremner
