Napleton Ford in Libertyville

I had an excellent experience with their service department. I brought my vehicle in for a recall and I was expecting the headache of having to drop my car off, find a ride, hope it was finished in department. I brought my vehicle in for a recall and I was expecting the headache of having to drop my car off, find a ride, hope it was finished in one day, etc. Instead, Mark told me it was a 1/2 hour repair, and I could wait while it was completed. He then informed me of a second recall of which I was unaware, and said he might have to order that part. However, in less than an hour, BOTH recall repairs were finished and I was on my way. When I walked out to my car, they had washed it as well. I was impressed by this because since I came in for a recall, I was a non-paying customer. They went above and beyond my expectations, and I will go back to them for future service/repair needs. Dave M. Libertyville More

Beware...service costs are in left field! To replace transmission on my salesmen Ford Escape Napleton quoted us $3500. When Napleton was told another nearby Ford dealer would do it for $2900 they lower transmission on my salesmen Ford Escape Napleton quoted us $3500. When Napleton was told another nearby Ford dealer would do it for $2900 they lowered price to $3000. Three weeks later my Ford Expedition needed a new fuel pump & filter and Napleton quoted me $1150 for parts and labor. Based on my friends recent experience with Napleton, I called another local Ford dealership and got a quote of $745.00 for parts and labor. I was so pissed that they were taking advantage of me I paid Napleton the $119.00 they wanted for diagnosing the fuel pump problem and had the car fixed down the street for $686.00. The $805.00 I spent was still $345.00 less than what I would have spent at Napleton. My company has a fleet of Ford cars and trucks and in the future we will not be using Napleton for any of our service. Bottom line is that the service advisor was very freindly but the prcing structure for service set by management is criminal. More

When my grandma went there wally was very helpful and made it very comfortable for my grandma in choosing a new vehicle. It has been hard for her since my grandpa passed away. made it very comfortable for my grandma in choosing a new vehicle. It has been hard for her since my grandpa passed away. More

In trying to convince us that they could get the car we wanted via a dealer trade, they generated an order screen for the exact car we wanted, printed the screen order out, did not submit the order, and th wanted via a dealer trade, they generated an order screen for the exact car we wanted, printed the screen order out, did not submit the order, and then presented the order printout as an inventory search result showing the exact car we wanted was available in the area! But of course, they could only call the dealer to confirm availability if we gave them a $1,000 deposit...<br><br>WOW! More