Napleton Ford in Libertyville

I found a truck on line that I liked. I dealt with the salesman Alfredo Mena. He was great to work with and was a no pressure salesman. I also dealt with their service department and was I dealt with the salesman Alfredo Mena. He was great to work with and was a no pressure salesman. I also dealt with their service department and was treated great. This was the best buying experience I have ever had at a car dealership. More

We were looking for a Bronco with very little success. Napleton Ford had one in stock and we were able to get a very fair deal. My salesman Louis was great, no pressure and very knowledgeable about Bronco Napleton Ford had one in stock and we were able to get a very fair deal. My salesman Louis was great, no pressure and very knowledgeable about Bronco's features. We did our negotiating with sales manager Paul who was also very reasonable and helpful with making our Bronco dream happen. I will definitely recommend all my friends to go there. More

Found a quote for a brand new Ford Escape on their website but when I went there, they charged me a higher price. The salesman was aggressive and I felt pressure buying the car. Not only that, I reali website but when I went there, they charged me a higher price. The salesman was aggressive and I felt pressure buying the car. Not only that, I realized after I bought the car, there was already 3000 miles on the car. Two years later, when I took in for a routine oil change at a local autoshop, they found a moderate oil engine leak and bad rear shocks. I brought the car in to the service center here in Libertyville and not only did they not able to find the source of my leak but also told me to drive my car until they ordered new rear shocks. Rick, the service advisor there, initially told me it would take 5-7 business days but it has already been a month and I have not heard back. Every time I called them, they would shrug me off and said they did not have any time frame to tell me. I also talked to someone named Bob or Bill from service and not only he was short with me but also very rude. Their communication sucks. They don’t care about their customers. Their customer service is worst. My biggest regret is buying a Ford car especially from this dealership. They are unprofessional and unethical. More

I went in and liked a car. I put $200 down and they said they'd hold it for a week. The very next day I called and found out there was a "miscommunication" and they sold the ca I put $200 down and they said they'd hold it for a week. The very next day I called and found out there was a "miscommunication" and they sold the car to someone else. More

We drove 40 minutes to test drive a truck that Napleton had listed on cargurus.com for $33,979. We drove the truck and sat down with the salesman, Sean O’Keefe, to work through the deal. He went to speak had listed on cargurus.com for $33,979. We drove the truck and sat down with the salesman, Sean O’Keefe, to work through the deal. He went to speak with the sales manager, Steve Potts, and after waiting 10-15 minutes, he came back with a price of $37,900, nearly $4,000 more than advertised. Sean said Steve was confused as to why it was online at that price. After another round of Sean speaking with Steve, he came down to $36,000. When we told Sean it was false advertising, he noted they had a disclaimer on the website that prices can change. This felt like another trick to get people into the dealership and a complete and utter waste of our time. We will never return to this dealership. More

Spoke with Julie over the phone a couple of times who introduced me to Bill Swanson as my salesman. Bill was extremely knowledgeable about all the features on my new vehicle and took the time to explain introduced me to Bill Swanson as my salesman. Bill was extremely knowledgeable about all the features on my new vehicle and took the time to explain pretty much all of them to me which really helped a lot. I would definitely recommend Bill as the salesman to see. More

We became interested in a 2020 Jeep Compass after I saw the vehicle online. I began chatting with Julie Pasley from internet sales invited me in for a test drive, who then passed me along to Alfredo Mena. the vehicle online. I began chatting with Julie Pasley from internet sales invited me in for a test drive, who then passed me along to Alfredo Mena. Our entire experience with the Napelton Ford's team was top notch. The entire process was seamless from, internet sales, to the sales team and even working with finance! I highly recommend Alfredo Mena and the Napleton Ford team for your next purchase More

I purchased a 2014 Ford Focus from Napleton Ford. Napleton sold me the car without having clear title, and never told me about it. One year later, when I tried to renew my license plate sticker, my Napleton sold me the car without having clear title, and never told me about it. One year later, when I tried to renew my license plate sticker, my car was not in the Secretary of State system. I was not allowed to renew my license plate. I have contacted the dealership numerous times to resolve this issue and make it right. They have done absolutely nothing, and I have had to secure another vehicle to drive until the title mess is resolved. The dealership would not even give me a loaner car, until the mess they created was resolved. I have since contacted legal counsel to help me resolve this issue. Mistakes are understandable. A dealership that does not make them right is not understandable. If you are going to buy a used car from this dealership... make sure that they show you the title, before you buy the car. And also make sure that you are perfectly satisfied with the car before you drive it off the lot... because if there is a problem, Napleton Ford is not likely to do anything to help you, other than double talk. More

I called and talked with Daisy Mendoza regarding a new vehicle I was interested in. She was so wonderful, she knew the answers to every question I asked. She made me feel very comfortable and was such a b vehicle I was interested in. She was so wonderful, she knew the answers to every question I asked. She made me feel very comfortable and was such a big help! I would recommend anyone calling if you have any questions! More

Sold me a car that they never register. and charge me for registration, tax title and license. Got pulled over on 10/27/2021 (nearly 4 months after I purchased the car. When the officer ran the plates, the registration, tax title and license. Got pulled over on 10/27/2021 (nearly 4 months after I purchased the car. When the officer ran the plates, they came back unregistered. This dealership is awful and can't even function as a proper business. Don't sell cars, make false claims that you register them and charge me for it, Lies lies lies. now sorting out this mess with the dealership and DMV More