Napleton Ford in Libertyville

I wish it was a better buying experience- but I came to the vehicle I wanted and dealt with the lack sales experience the vehicle I wanted and dealt with the lack sales experience More

I had the best experience buying a car here. I can’t even express how friendly and helpful everyone was. Rich and Robert were especially nice and I feel like I left with not only a new car but n I can’t even express how friendly and helpful everyone was. Rich and Robert were especially nice and I feel like I left with not only a new car but new friends. I felt absolutely no pressure whatsoever to buy, which was so refreshing coming from a dealership. The car I got is fabulous and I’m in love. I HIGHLY recommend this place!! Thank you again for such a great experience. 🤗 More

Fast, effective and polite interaction They have been very professional, they call me several time till all the details have been defined very professional, they call me several time till all the details have been defined More

The sales people were helpful and no pressure was applied for the sale. Buying a car is never fun. I did purchase the car. for the sale. Buying a car is never fun. I did purchase the car. More

We have purchased several cars/trucks from NAPLETON Ford. We have always had amazing experiences at this dealership. I would highly recommend our salesperson Jim Mueller. The moment we walked into the dealer We have always had amazing experiences at this dealership. I would highly recommend our salesperson Jim Mueller. The moment we walked into the dealership, Jim was attentive, knowledgeable, and went above and beyond to ensure we got the perfect vehicle. Robert DiCicco (finance) explained everything with great detail and took time to review and answer any questions we had. It was a pleasure working with Robert. More

Gio was wonderful to work with. He was very knowledgeable about the car and made it a pleasant experience. My overall experience at Napleton Ford was excellent. And I absolutely lov He was very knowledgeable about the car and made it a pleasant experience. My overall experience at Napleton Ford was excellent. And I absolutely love the Mustang Mach E! More

We have been buying cars from this dealership for years, and have had great service. and have had great service. More

Was looking to buy a Maverick on line, the dealer said I could not use my Family plan on the Maverick since it is selling so well. I talked to Ford Corporate, they cannot deny you the Ford discount on a ne could not use my Family plan on the Maverick since it is selling so well. I talked to Ford Corporate, they cannot deny you the Ford discount on a new vehicle. I will not be buying from these guys... More

If I could give 0 stars I would. Avoid this dealership at all costs. They sold us an extended warranty-it didn't get put in the system. Then they charged us $7,730 for a repair (whic Avoid this dealership at all costs. They sold us an extended warranty-it didn't get put in the system. Then they charged us $7,730 for a repair (which the process in itself was a nightmare). After we found the paperwork for the extended warranty they tried to cover their tracks and put in the "start date" as October 2023 instead of the original date of 11/21. They still haven't refunded our money-they say they're waiting to get reimbursed from Ford first. So Napelton-you make a series of mistakes and expect the consumer to front you the money until you get reimbursed! Ridiculus!!! Not sure if we even want to keep our Ford and promote the brand-for sure I will drive out of my way to service it if we do keep it. More

I had a situation with one of the service guys over the phone and when I asked to talk to a manager, he repeatedly told me no, he wasn't going to do that. This went on for a little bit and then he hung up phone and when I asked to talk to a manager, he repeatedly told me no, he wasn't going to do that. This went on for a little bit and then he hung up on me. I called back and asked to be transferred to a manager and was immediately scolded by him and he wouldn't let me talk at all. I asked him to let me talk and he would not saying he will continue to do this. I hung up the phone and they began to text me to me like nothing happened. "My apologies, we got disconnected. when can we schedule to inspect for you.". This is by far the worse experience ever. I was never asked what happened, it was all one sided by their side. No verification of what happened just what that person was said and never what my side was. More