Napleton Ford of Oak Lawn

I thought that Kathy was very professional and sincere. Very please with Kathy! Kathy was very straight forward and kept me updated on the status of the repair of my vehicle. Very please with Kathy! Kathy was very straight forward and kept me updated on the status of the repair of my vehicle. More

Disappointed. I made appointments using the FordPass for a recall on Windshield and for oil change and I called to confirm and got confirmation. When I arrived the following week the appointments with the g a recall on Windshield and for oil change and I called to confirm and got confirmation. When I arrived the following week the appointments with the glass company was not made and I had to reschedule the appointment. I decided to do the oil change and that appointment was not in the system too, but the service manager took my truck and got it done. Thanks for that. More

The Service Was Fast , Like The Peoples Very Friendly And They Know What Going On With My Truck I'm To Tell All My Friends About Hawk They Know What Going On With My Truck I'm To Tell All My Friends About Hawk More

I arrived for my 7:A.M. appointment a few minutes ahead of time. By the time I settled in to the coffee I brought with me, the Service door was opening. WOW, 5 minutes ahead of time. the service manager wa of time. By the time I settled in to the coffee I brought with me, the Service door was opening. WOW, 5 minutes ahead of time. the service manager was quite polite, very efficient, showed me to the waiting room and BOOM, My car was ready within a half an hour. The waiting room was huge with plenty of space between the seats. The restroom was clean and close by the waiting room. Vending machines were just a few feet away. All and all a very good experience. By the way, I was there for a recall because of a possible Brake-line oil leak. Before leaving the service manager presented me with an itemized list of the service my 2017 Ford Edge received. Nice for my records. A member of the service department pulled my car right-up to the exit door, opened the door for me and I was on my way. More

I brought my car in for repairs after an accident the transaction was professional and fast. John the body shop lead was very professional and informative. I asked for a estimated time on repairs and t transaction was professional and fast. John the body shop lead was very professional and informative. I asked for a estimated time on repairs and they got it done when they said it would be done. I am very happy with the service. More

Quick & professional in their dealings with me. Was able to get the work I wanted done, as well as a recall at the same time to get the work I wanted done, as well as a recall at the same time More

The cup customer service was great but the service from the Machanic was not so great they told me that the noise from my car was normal it’s wasn’t it’s something else and I don’t appreciate that because the Machanic was not so great they told me that the noise from my car was normal it’s wasn’t it’s something else and I don’t appreciate that because I’ve been there and I got to come back More

I've been a customer for many years with Hawk Ford. I've been a customer for many years with Hawk Ford. Each visit has been met with friendly and knowledgeable associates. I have absolutely no com I've been a customer for many years with Hawk Ford. Each visit has been met with friendly and knowledgeable associates. I have absolutely no complaints and will continue to do business with Hawk Ford! More

I have been pleasantly satisfied with the consistent level of service from Hawk Ford. I used to shop around for service, but since buying my first vehicle here in 2010, I haven't bothered. I always le level of service from Hawk Ford. I used to shop around for service, but since buying my first vehicle here in 2010, I haven't bothered. I always leave happy, and that speaks volumes! More