BY FAR THE WORST EXPERIENCE.
If I could rate this location a ZERO I would. It’s unacceptable the experience my family and I had. The lack of professionalism is just the beginning
If I could rate this location a ZERO I would. It’s unacceptable the experience my family and I had. The lack of professionalism is just the beginning of my trouble. I’m writing letters to corporate and getting legal involved as well. My car sat on this lot for 11 months (since 8/2022) and when I went to pick up my vehicle today, 7/19/2023 the last check Napleton received for over $2,600 for the additional repairs was NOT COMPLETED. They received payments totaling $6,095.27 and today provided me with a receipt STAMPED, SIGNED, AND DATED JUN 19,2023 for $3,901.45.
The service agent Amber, had the AUDACITY to pull a racial stunt with my husband after he questioned her telling us there was a brand new battery put in my car, when the car was dead as a door knob on their lot. Someone FORGED MY SIGNATURE and signed Power Of Attorney paperwork authorizing the release of a payment and when I told her that’s not my signature AMBER proceeded to give attitude and state it had to be because it was signed. The payment was for the amount of $2,666.26, that was for the repairs of my brakes, tie rod, trunk latch, and everything else that was placed on estimate. HOW ABOUT MY CAR WAS NEVER REPAIRED. THE CHECK WAS NOT CASHED AND SITTING ON MY FILE WHEN I GOT THERE, CONFIRMING NO WORK ON MY VEHICLE WAS COMPLETED. THE BRAKES ARE STILL PULSATING, THE TRUNK LATCH WAS NOT REPAIRED, AND NAPLETON FORD WAS OKAY WITH ME LEAVING BECAUSE THEY ONLY CARED ABOUT THE MONEY TO BEGIN WITH. AMBER S. had the nerve to tell my husband “okay now this is getting awkward” and . . .and I asked WHY? Because we are black? Because I watched her be so nice, FRIENDLY and smiley with every individual who didn’t look like us that came in. She argued and raised her voice at my husband for at least 5 minutes, turning red, and pulling the "you're getting aggressive card" because my husband is black and questioned the Dusty battery that sat in my vehicle, AFTER WE WERE TOLD 7/1/2023 by Roger a new battery would be put in and sorry for the inconvenience. AMBER S. then and yell at him telling him to NOT TALK TO THE FORD SERVICE REPAIRMAN who came to put the new battery in(who told my husband that was an old battery and it didn't have any power which is why the reader he hooked up to the battery did NOTHING.
The NEGLIGENCE and amount of disrespect shown by these people is horrible. A manager, Roger then came out and said he will take car of it and put a new battery in the car because he too verified this was not a new battery, and the work was NOT done as they stated would be done on 7/1/2023. I have my, STILL NOT DRIVABLE VEHICLE parked in front of my house, that I am having moved to a different FORD location and I am never looking back to this place again. If I dropped the names of all the HORRIBLE people who I’ve dealt with at this location it would be a shame, however, my lawyers will be in contact. There is NO EXCUSE for the service I received and it’s a disgrace that we still live in a world where people pull the race card when they have done their job ineffectively. All I kept hearing today way “sorry”….I DONT ACCEPT ANY APOLOGIES. My vehicle was not repaired, I’m still out of a vehicle and my experience was HORRIBLE. On 6/30/2023 at 2:03pm Ken Klein called me to tell me there would be a LEIN put on my vehicle and the car would be town away because I "cleary did not want it" since it had not been picked up. HOW ABOUT I OWN MY CAR. YOU CAN NOT TAKE MY CAR BECAUSE FORD DID NOT MAKE REPAIRS.
I came From Fargo, North Dakota and Luther Family Ford NEVER mishandled my vehicle- that’s the only Ford my car has seen since purchase date. Napleton Ford of Oak Lawn should be ASHAMED. I should have kept driving when I first seen this place.