Napleton Ford of Oak Lawn

excellent, professional, knowledgeable, experienced, friendly staff person, who was very nice in keeping me informed and verifying information; good service; regular updates friendly staff person, who was very nice in keeping me informed and verifying information; good service; regular updates More

Kevin was wonderful to work with. He kept me updated on my car process and found a loaner for me to use. Great experience all around. He kept me updated on my car process and found a loaner for me to use. Great experience all around. More

The service department was unmatched when it came to customer service. I truly appreciated his due diligence. customer service. I truly appreciated his due diligence. More

I was unhappy with the service I was provided on my vehicle. It was returned to me with the audio system not working. vehicle. It was returned to me with the audio system not working. More

Tom and his team make sure everything is done complete and in a timely manor time. and in a timely manor time. More

Another great experience at Napelton Ford! Went in on a Saturday for an oil change and new battery for my Ford Explorer and Tom Mackey was my service advisor,and he is also the service manager Went in on a Saturday for an oil change and new battery for my Ford Explorer and Tom Mackey was my service advisor,and he is also the service manager.Tom got me out in a little over an hour.Good guy and very helpful! Thanks Tom More

Our recent car buying experience at Napleton was easy and not stressful. Working with JOHN, Mark, and Maria was informative and every effort was made to help guide us in making a good choice of vehicle and b not stressful. Working with JOHN, Mark, and Maria was informative and every effort was made to help guide us in making a good choice of vehicle and benefits for our budget. The entire experience was low pressure and ended up being a choice we controlled and were not taken advantage of in any way. Napleton is off the beaten path but well worth a trip to see what they have to offer there. KUDOS! More

Stephanie was amazing help wise, answered quickly and helped solve my problem!Wasn’t impressed with purchasing my car and getting 20 miles from the dealership when the tire pressure sensor came on for me helped solve my problem!Wasn’t impressed with purchasing my car and getting 20 miles from the dealership when the tire pressure sensor came on for me to relize the tire had a huge bubble in it. After I was told it passed inspection and was safe and ready to go. They did put all new tires on the vehicle and provided a rental car but not exactly how you want to start off with a new car. I had to drive over 4 hours to drop the car off to have the new tires put on and go back to pick up my car from my home all in one day. Wish they would have done a more thorough inspection before stating it was ready to go. More

Drove right in at the time of my appointment without having to wait. Services were done in a reasonable time and Tommy was great. having to wait. Services were done in a reasonable time and Tommy was great. More

They have a shortage of mechanics. I had an appt. for an oil change and it took 2 hours. I had an appt. for an oil change and it took 2 hours. More