Napleton Ford of Oak Lawn

Just left this dealer after wasting an hour and a half of my time. I went to look at a 2021 F150 with a online price of $53k. The "sales manager" Michael Schlamadinger came back with a price of $65k out the my time. I went to look at a 2021 F150 with a online price of $53k. The "sales manager" Michael Schlamadinger came back with a price of $65k out the door, citing some bull about inventory. After I showed him another dealer with the same car on order had an out the door price of $51k, he did everything to debunk it and talked crap about the other dealers and wouldn't make any movement with the cost. I told him to stop giving BS numbers and went to leave and he proceeded to berate my wife and I all the way outside as we walked to our car. Did I mention he said some ignorant remarks about firefighters on my way out? (I'm a firefighter) That guy alone is a good enough reason to never do business here. More

Excellent personnel... so far everyone that I have had contact with always have smiles on their faces. Very clean environment. Pete kept me alerted to problems that arose which pushed the time back a lit contact with always have smiles on their faces. Very clean environment. Pete kept me alerted to problems that arose which pushed the time back a little from the estimated time. More

Stayed in communication with me the entire process, LC is a lovely lady and gave me confidence in bring the car there to be looked at. a lovely lady and gave me confidence in bring the car there to be looked at. More

After sale disappointment. All items agreed to be addressed after purchase have not-1 month later! No dealership follow ups, I’ve had to call. addressed after purchase have not-1 month later! No dealership follow ups, I’ve had to call. More

Very good communication and helping me pick the vehicle of my dreams ! Everyone was very helpful throughout our whole sales experience! Thank you so much ! of my dreams ! Everyone was very helpful throughout our whole sales experience! Thank you so much ! More

Not sure what to write other than Joe brought everything together, made the transaction as smooth as possible, picked me up at the airport. In a nut shell joe kicks xxx! Thank you together, made the transaction as smooth as possible, picked me up at the airport. In a nut shell joe kicks xxx! Thank you More

The service was prompt. Bathroom was clean and beautiful. I would recommend this car dealership to friends and family. Love my Ford Explorer. Thank you beautiful. I would recommend this car dealership to friends and family. Love my Ford Explorer. Thank you More

Service department very friendly. Called me on her day off. I would recommend this location for all services. Staff and poter very helpful and understanding off. I would recommend this location for all services. Staff and poter very helpful and understanding More

Very friendly and helpful Malik help me during all the process I gave I’m a hard time but at the end he finds me the best deal 100% recommended process I gave I’m a hard time but at the end he finds me the best deal 100% recommended More

I dealt directly with Ken Klein from Service. He tried to help me out with Recall 19S54, but Ford refused to replace my HCU valve, even though my car failed the inspection.Ken stated the HCU valve needs to b help me out with Recall 19S54, but Ford refused to replace my HCU valve, even though my car failed the inspection.Ken stated the HCU valve needs to be replaced and also put it in writing for me. Ken was very helpful. More