Napleton Ford of Oak Lawn

Fast service, cheap , excellent service , nice and professional service , first class mechanic, excellent advice, professionalism, unfortunately due to covid they do not serve free coffee professional service , first class mechanic, excellent advice, professionalism, unfortunately due to covid they do not serve free coffee More

Can in and they were very Courteous and respectful and supportive. In the quick lube area the staff was familiar with app (Ford pass) and showed me how to understand it and how it works. supportive. In the quick lube area the staff was familiar with app (Ford pass) and showed me how to understand it and how it works. More

i waited 7 weeks for a special ordered escape.the car i i waited 7 weeks for a special ordered escape. the car i received was missing features i signed for. so far have not any recourse. I am a loyal cust i waited 7 weeks for a special ordered escape. the car i received was missing features i signed for. so far have not any recourse. I am a loyal customer.third car purchased from hawk. paid msrp with no bargaining. I expected better. More

Nick was very enthusiastic - Nice guy! I picked out the vehicle online, walked in and was immediately taken to the car for a test drive. Very happy with the vehicle. Thanks to Joe in Finance for respon vehicle online, walked in and was immediately taken to the car for a test drive. Very happy with the vehicle. Thanks to Joe in Finance for responding to my email after the dealership was closed! More

Brought my car in because it was leaking water in the back window. Hawk ford denies there’s a leak. When I picked up my car I noticed the tint or rear window was peeled and destroyed. When I attempted to back window. Hawk ford denies there’s a leak. When I picked up my car I noticed the tint or rear window was peeled and destroyed. When I attempted to contact them about it, they won’t return my calls! On top of that, had car oil change done there, and they removed the under- guard from the motor but never put it back on!!! Completely unprofessional!! Incompetent!! And untrustworthy!! I’ve bought 2 cars there in the past but will never set foot there again!!! More

Quick lane service is amazing as always I so happy that Quick lane service is amazing as always I so happy that I’m a Ford owner, Thank you Amber Straubing for your amazing service thx Quick lane service is amazing as always I so happy that I’m a Ford owner, Thank you Amber Straubing for your amazing service thx More

Peter does not know how to say, “thank you.”Sad! He was Peter does not know how to say, “thank you.” Sad! He was busy, and he appeared thankful for my business, but those words, “thank you, after spending Peter does not know how to say, “thank you.” Sad! He was busy, and he appeared thankful for my business, but those words, “thank you, after spending hundreds of dollars, means so much! Thanks you! Learn to say, Thank you.” More

I brought my escape in. Flashing The car needed oil and low on coolant. They fixed it and fixed my locks due to recall. End low on coolant. They fixed it and fixed my locks due to recall. End More

Just left this dealer after wasting an hour and a half of my time. I went to look at a 2021 F150 with a online price of $53k. The "sales manager" Michael Schlamadinger came back with a price of $65k out the my time. I went to look at a 2021 F150 with a online price of $53k. The "sales manager" Michael Schlamadinger came back with a price of $65k out the door, citing some bull about inventory. After I showed him another dealer with the same car on order had an out the door price of $51k, he did everything to debunk it and talked crap about the other dealers and wouldn't make any movement with the cost. I told him to stop giving BS numbers and went to leave and he proceeded to berate my wife and I all the way outside as we walked to our car. Did I mention he said some ignorant remarks about firefighters on my way out? (I'm a firefighter) That guy alone is a good enough reason to never do business here. More

Excellent personnel... so far everyone that I have had contact with always have smiles on their faces. Very clean environment. Pete kept me alerted to problems that arose which pushed the time back a lit contact with always have smiles on their faces. Very clean environment. Pete kept me alerted to problems that arose which pushed the time back a little from the estimated time. More