Napleton Ford of Oak Lawn

Great service. Will continue to patronize Hawk Ford. Advisor is excellent Continue the good work.All is well no problem with the understanding we teceive Advisor is excellent Continue the good work.All is well no problem with the understanding we teceive More

I have to admit I was not crazy about taking my car to the dealership, your prices are way out of the normal range.$800 for brakes and another $800 for some rewiring is ridiculous. The only thing that ga the dealership, your prices are way out of the normal range.$800 for brakes and another $800 for some rewiring is ridiculous. The only thing that gave me some comfort were these two people and the help in securing a loaner . More

It was all very pleasant everyone was helpful. We were provided a ride to lunch and picked up when we were ready to return, and a short wait our car was ready. provided a ride to lunch and picked up when we were ready to return, and a short wait our car was ready. More

The service was awesome. Amber was great, she took care of me fast.made paper work easy and fast.had new tires put on my suv of me fast.made paper work easy and fast.had new tires put on my suv More

great service but i wish they would stay true to their pricing on their coupons. there always seems to be additional charges over the price indicated pricing on their coupons. there always seems to be additional charges over the price indicated More

LaQuita communicated well with myself and the warranty company, and the work seems to be done well. The one star is because of an issue with the loaner/rental car. LaQuita mistakenly said my warranty comp company, and the work seems to be done well. The one star is because of an issue with the loaner/rental car. LaQuita mistakenly said my warranty company covered $40/day when they just covered $40 total, so I paid and additional $240 unexpectedly. Then I returned the loaner/rental to Ford but it took them a week to bring it back to enterprise, so I was charged an additional $300 when I didn't even have the car. I'm still working to resolve this and haven't been reimbursed yet. Thanks, Brian More

Service was actually great. Did not give 5 stars due to the confusing scheduling process. I needed an oil change, had recalls and an issue with my mirror. My appointment was in the quick lane area and they the confusing scheduling process. I needed an oil change, had recalls and an issue with my mirror. My appointment was in the quick lane area and they could not help with anything other than my oil change. I understand how it works now. But I did not going into it and the structure seems unnecessary. You should be able to make a single appointment to get everything needed on my car done at once. More

Great service, time manageable,. They were able to get me in and out but dedicated the time and effort to complete the job to satisfaction. in and out but dedicated the time and effort to complete the job to satisfaction. More

Fast and courteous. Got what I needed without the pressures up sell you get from some other dealerships. Also very clean and conscious of COVID restrictions as well as respectful of my time. pressures up sell you get from some other dealerships. Also very clean and conscious of COVID restrictions as well as respectful of my time. More