Napleton Ford of Oak Lawn

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Thanks for prompt service in looking at our check engine light. Turned out that the diesel nitrous oxide sensor did not alert for more serious problems but you found a poor connection to the sensor itself. light. Turned out that the diesel nitrous oxide sensor did not alert for more serious problems but you found a poor connection to the sensor itself.. Thanks for your honesty in solving the problem! More

Amber -friendly, competent, patientPaul - my go to guy Amber -friendly, competent, patient Paul - my go to guy when I come in. Always has helped me get the best deal. He knows his job. Polite. Amber -friendly, competent, patient Paul - my go to guy when I come in. Always has helped me get the best deal. He knows his job. Polite. More

This place is very nice,friendly people work there ,always ready to help.I buy 3 cars at this place.Im very happy from service what they provide. ,always ready to help.I buy 3 cars at this place.Im very happy from service what they provide. More

Tried to buy a 2020 Ford Explorer Platinum from Hawk Ford Oak Lawn. They listed it with 5,600 miles on it for $48,995. When the sales person showed me the offer I nearly fell out of my seat. The manager came Oak Lawn. They listed it with 5,600 miles on it for $48,995. When the sales person showed me the offer I nearly fell out of my seat. The manager came up to me and made the situation worse . Manager said, Let me explain it to you because the salesman is new.” He proceeded to tell me the car originally listed for $61,000 and they’re going to sell it to me for $55,000 minus the trade of $6,000. I told him the car was listed for $48,995, why are you selling it to me for 55 grand. He said, and I kid you not, because they have to pay Cook County tax of 8.25% before the rebates and other incentives on the end of the model year. I said, “The math doesn’t add up, you’re trying to screw me over.” He said, no this is what you’d pay at any dealer. I told him that I’m not at any dealer, I’m here and you listed the car for $48,995. Needless to say they wanted to rip me off. I grabbed my trade in keys and left the dealership. Completely falsely represented the price of the car and them tried to sell me on the monthly payments. I will never go back to this dealer again. More

Fast service! However, no coffee was disappointing. Was unable to get questions answered because office opened at later time. Was unsure what service was needed next. Quick lane extremely helpful. Friendly unable to get questions answered because office opened at later time. Was unsure what service was needed next. Quick lane extremely helpful. Friendly service. More

Staff is friendly and knowledgeable. Smiling faces upon entering the building. No pressure no up-selling just honesty. Mechanics work fast and get the job done right the first time. Did I mention the free entering the building. No pressure no up-selling just honesty. Mechanics work fast and get the job done right the first time. Did I mention the free coffee while you wait? More

Easy to deal with. Went out of their way to help us with an out-of-state purchase. Upfront with any fees. I would definitely recommend. an out-of-state purchase. Upfront with any fees. I would definitely recommend. More

purchased 2 of my vehicles here in the past but the sales rep that worked with me was rude and barely helped so we left. rep that worked with me was rude and barely helped so we left. More

I greatly appreciate the opportunity of being able to shop locally and also being served by Ali and JT they were wonderful sales rep and I look forward to being a regular at hawks shop locally and also being served by Ali and JT they were wonderful sales rep and I look forward to being a regular at hawks More