Napleton Ford of Oak Lawn

I like this dealership, customer service was really friendly and it was a fast and clean place they took the time to understand what I needed. friendly and it was a fast and clean place they took the time to understand what I needed. More

From the start of my interest in getting a new car, this dealership has been great. I couldn’t stay the entire time because of my schedule so I set something up to come back the same day. When I got back I dealership has been great. I couldn’t stay the entire time because of my schedule so I set something up to come back the same day. When I got back I signed and drove away in my new Ford Edge within an hour. Karen was so nice throughout the entire process. I highly recommend this dealership to do business with. More

Had 8a.m. appointment for Escape door latch recall. Puzzled as to why it might require 90 min to read the latch codes and check against database of questionable latches. (Shrug) Waiting area was comfo Puzzled as to why it might require 90 min to read the latch codes and check against database of questionable latches. (Shrug) Waiting area was comfortable. Enjoyed TV and WiFi. Noted Hawk Ford was complying w COVID guidelines as team members passed by the waiting area positioned between showroom, parts, and service. Except one guy observed wearing his mask as a chin strap. From my vantage point I observed him several more times. Mask inched up over mouth but never covered the nose. Inspection of latches completed in about 45(?)min. Visited cashier, checked out with Loretta, and waited for my car to be brought up front. Imagine my dismay when my car is returned to me by the guy with the problem mask! A mask not covering nose is ineffective as most breathing is done with nose not mouth. He tugged his mask over nose while exiting my vehicle and handing me the fob. As a cautious woman of a certain age existing in a bubble of one while waiting vaccination this was disappointing. More

They have always taken care of my truck. They are very nice to deal with and they seem to care about the customer. The service was done before I expected. nice to deal with and they seem to care about the customer. The service was done before I expected. More

Fay was great from the moment we stepped on the lot. He cared about our needs and wants and showed us a lot of great cars. His costumer service is too notch!! cared about our needs and wants and showed us a lot of great cars. His costumer service is too notch!! More

I am very satisfied with the service I received and I wil make Hawk Ford my go to for future services. Thank you very much! make Hawk Ford my go to for future services. Thank you very much! More

People are great but not happy with Ford. Website has the wrong directions to update my sync. I have to pay 150 to get it done. wrong directions to update my sync. I have to pay 150 to get it done. More

I can always expect great customer service from Hawk Ford. During my last visit in December I was assisted by Rich.He was very professional and courteous. Ford. During my last visit in December I was assisted by Rich.He was very professional and courteous. More

I went there to get a service contract on my 2014 mustang. Everyone I encountered was very friendly and helpful. Everything went as planned. No issues. mustang. Everyone I encountered was very friendly and helpful. Everything went as planned. No issues. More

They provided a great and timely service. I was able to conveniently schedule an appointment online. They also called me to discuss the work and recommendations before completing the work. conveniently schedule an appointment online. They also called me to discuss the work and recommendations before completing the work. More