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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,053 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,053 reviews
January 07, 2021
I am pleased with the work and I will continue to use your services It would be nice if you would go back to providing a car wash for your customers your services It would be nice if you would go back to providing a car wash for your customers More
by WACKER221
Verified CustomerEmployees Worked With
Paul
January 07, 2021
I was happy with the service I received at Hawk Ford. Richard took care of my service 5 stars. I have my Edge for 8 years with your service, thank you. Richard took care of my service 5 stars. I have my Edge for 8 years with your service, thank you. More
by BRIDGETDANS10
Employees Worked With
Richard Pitlock
January 07, 2021
I went to Hawk Ford of Oak Lawn for an oil change and also wanted to get a quote on some new tires. I left with an oil change and four brand new tires. The price of the tires were comparable to many of t also wanted to get a quote on some new tires. I left with an oil change and four brand new tires. The price of the tires were comparable to many of the other places that sell tires. But I don't believe I would have gotten better service. The staff at Hawk Ford are extremely polite and helpful and are willing to go above and beyond to make sure you are 100% satisfied. More
by olmoskd
Employees Worked With
Pete Abramowicz, Amber Straubing
January 07, 2021
Friendly customer service and fast service on the vehicle. Everything was explained thoroughly before and after the vehicle was serviced. Would definitely recommend their service. vehicle. Everything was explained thoroughly before and after the vehicle was serviced. Would definitely recommend their service. More
by Ibarra
Employees Worked With
Amber Straubing
January 06, 2021
The service associate, Rich, provided EXCELLENT customer service. He was personable and called regularly with updates. He went above and beyond to care for me! service. He was personable and called regularly with updates. He went above and beyond to care for me! More
by carolinedwan
Employees Worked With
Richard Pitlock
January 06, 2021
My last scheduled service, I was in and out within 20 minutes. I am very satisfied with Ford. Normally I used to wait about two hours. minutes. I am very satisfied with Ford. Normally I used to wait about two hours. More
by kblanco86
Employees Worked With
Pete Abramowicz, Amber Straubing
January 05, 2021
The service we received there was exceptional and the service advisor as well. I wouldn’t think of going anywhere else for my service needs. service advisor as well. I wouldn’t think of going anywhere else for my service needs. More
by anthony_1971
Employees Worked With
Paul Stansen
January 04, 2021
I was dissatisfied with the level of service. It truly defeats the purpose to make an appointment and still takes four fours to complete work. defeats the purpose to make an appointment and still takes four fours to complete work. More
by TUNISACARTER
Employees Worked With
LaQuita Childress
January 04, 2021
Usually get my oil done here for around $80 (full synthetic oil change on a 2018 focus RS LE) this time I’m told it was $140 and when I asked why they told me essentially just because it was with no synthetic oil change on a 2018 focus RS LE) this time I’m told it was $140 and when I asked why they told me essentially just because it was with no explanation as to why. When I got my receipt I saw it was charged as parts and service and not an oil change as usual on my past receipts. Some other minor notes were every single mirror and seat position was changed, no sticker for new oil change, and radio was factory reset to default to get around the valet mode I turned on leading me to believe a quick joy ride was had in a car I spent $40k on so not too happy on that. Usually have good service here don’t know what changed. More
by Falsey
Employees Worked With
Jared Mitchell
January 03, 2021
Fay was super helpful, straightforward. Very friendly and knowledgeable and we spent about two hours there start to finish which isn’t bad. Would definitely recommend knowledgeable and we spent about two hours there start to finish which isn’t bad. Would definitely recommend More
by Kauwell
Employees Worked With
Kenyanna Johnson, Fay Hussein
