Napleton Ford of Oak Lawn

Fay was super helpful, straightforward. Very friendly and knowledgeable and we spent about two hours there start to finish which isn’t bad. Would definitely recommend knowledgeable and we spent about two hours there start to finish which isn’t bad. Would definitely recommend More

Quick lanes... fast honest and very nice.. couldn’t take me as a walk in on Tuesday 12-29. st 12:30... told me to come back at 5;00 and took the car and did what needed to be done. Thank you ☺️ me as a walk in on Tuesday 12-29. st 12:30... told me to come back at 5;00 and took the car and did what needed to be done. Thank you ☺️ More

Follow up from my first review regarding issues that I had about service from Hawk Ford. After speaking with Jaime at Hawk Ford I was able to express the issues I had about the service I received during t had about service from Hawk Ford. After speaking with Jaime at Hawk Ford I was able to express the issues I had about the service I received during the time they worked on my Fusion. He took the time to hear me out and resolved the issues on the same call. I appreciate the way he handled the situation and followed up to let me know he took care of the cost on the portion of the issue I had about the service and let me know that my car was ready. Great way to take care of the customer. More

Very nice experience nice waiting room pleasant people to deal with the only thing that I did not like was express check-in don’t like computers no reflection about you guys deal with the only thing that I did not like was express check-in don’t like computers no reflection about you guys More

Aside from getting quality repair service from a dealership, customer service ranks very high for me. LaQuita Childress gives the type of service that will never made me hesitate to return to your d dealership, customer service ranks very high for me. LaQuita Childress gives the type of service that will never made me hesitate to return to your dealership again....whether it’s time to get another vehicle repair or buy a new Ford. Thank you for setting the gold standard with hiring excellent professional service managers like LaQuita. Makes all the difference in the world to me More

The work performed was great. It was very timey and thorough. The people I dealt with were friendly and courteous. Unfortunately I received a quote for a repair the was astronomical and ridiculous. thorough. The people I dealt with were friendly and courteous. Unfortunately I received a quote for a repair the was astronomical and ridiculous. More

Paul was very friendly, knowledgeable as to all my questions regarding my Explorer recall. Assured me that if work was not required that I should be in and out. I was out in less than 45 minutes. questions regarding my Explorer recall. Assured me that if work was not required that I should be in and out. I was out in less than 45 minutes. More

Everyone was helpful in the process of buying my first car. Lots of choices on the lot and nice people to work with. Did not feel super pressured and it made purchasing more comfortable. car. Lots of choices on the lot and nice people to work with. Did not feel super pressured and it made purchasing more comfortable. More

Service was wonderful. O am not sure of reps name. I think it was Amber Fantastic. She made sure everything was pre arranged so visit went dmoothly think it was Amber Fantastic. She made sure everything was pre arranged so visit went dmoothly More

Great mechanics and fantastic customer service every time! We never are disappointed when dealing with Hawk Ford. They are our go to for our car care! time! We never are disappointed when dealing with Hawk Ford. They are our go to for our car care! More