Napleton Ford of Oak Lawn

Excellent service from beginning to the end, everyone very pleasant and courteous, very impressed with how they disinfected the inside of the car before returning it back to me very pleasant and courteous, very impressed with how they disinfected the inside of the car before returning it back to me More

Pete was very friendly and professional. They changed the oil and filter in a timely fashion. My only complaint is that the mechanic marked the mileage as 14,500 miles rather than the actual 3,250 miles the oil and filter in a timely fashion. My only complaint is that the mechanic marked the mileage as 14,500 miles rather than the actual 3,250 miles on my Lincoln MKX. More

Every time we have come here there is always some complication, from being told yeah come right which turns into them about to close or screws not being put back into a splash guard and a random scre complication, from being told yeah come right which turns into them about to close or screws not being put back into a splash guard and a random screw then being used. Most recently they misplaced my car while being worked on, we didn't get a call back as the service rep decided to take a lunch instead. Then when we picked it up it was again misplaced leaving my wife to wait longer. Recall parts are never available when the recall letters are sent for either of our vehicles. More

My wait was long, but they kept me up to date when my car would be done. they were very apologetic, and took care of my bill. Thank you would be done. they were very apologetic, and took care of my bill. Thank you More

Excellent service performed in a timely manner. Diagnosis and repairs done quickly. Always have vehicle service and maintenance performed here. Hawk Ford highly recommend. Dan Smith and repairs done quickly. Always have vehicle service and maintenance performed here. Hawk Ford highly recommend. Dan Smith More

Great place. Fast and efficient with friendly staff. I was out in 25min so happy I didn't wait hours. I will definitely go back. was out in 25min so happy I didn't wait hours. I will definitely go back. More

My visit at hawkinson ford All of your crew were very professional also Amber very busy was both courteous and friendly. Have a merry xm professional also Amber very busy was both courteous and friendly. Have a merry xm More

Very good service, good customer skills and excellent behavior from the guy who worked with me Anthony G. I felt like I was with my family members!! behavior from the guy who worked with me Anthony G. I felt like I was with my family members!! More

Service at Hawk Ford was excellent. A little frustrated and disappointed at the quality of the product. Our new explorer had to be brought in for faulty rear view backup camera and to have the module for and disappointed at the quality of the product. Our new explorer had to be brought in for faulty rear view backup camera and to have the module for window buttons replaced for burrs that cut up my fingertips. Shouldn’t happen on a $50,000 vehicle. Quite disappointing. More

Jared was great! Got done what I needed to have done in a short time frame. Really helped me out if a jam. Thanks for the help. short time frame. Really helped me out if a jam. Thanks for the help. More