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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,055 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,055 reviews
October 13, 2020
Great explained service ready at time they word me it will be done.Staff very nice respectful and helpful.happy to be there!! Thank you. Have a nice day. will be done.Staff very nice respectful and helpful.happy to be there!! Thank you. Have a nice day. More
by Mariano
Verified CustomerEmployees Worked With
Richard Pitlock
October 12, 2020
Very professional and organized service. Allowed to wait in a very nice waiting area while receiving repairs or service. Open to customer feedback to improve the customer experience. in a very nice waiting area while receiving repairs or service. Open to customer feedback to improve the customer experience. More
by HR BINWALEE
Employees Worked With
James Benck, LaQuita Childress
October 09, 2020
Great helpful service and informative on what my car needed. Came for an oil change and also purchased new tires. Was in out in a very timely manner. needed. Came for an oil change and also purchased new tires. Was in out in a very timely manner. More
by VSHAUN3
Employees Worked With
Pete Abramowicz, Jared Mitchell
October 09, 2020
Service department was helpful. Eva was nice and kept me up to date. Unfortunately it would have been nice to have had my car washed down seeing as how it was kept for a week and was dirty. That part pis up to date. Unfortunately it would have been nice to have had my car washed down seeing as how it was kept for a week and was dirty. That part pissed me off. More
by sazgarza
Employees Worked With
Eva
October 08, 2020
I brought my car in September for the works. I have always had service done here. It was quite busy and when I was called to see about the car all that was done was an oil change. I was so surprised. I always had service done here. It was quite busy and when I was called to see about the car all that was done was an oil change. I was so surprised. I had to bring it back later for the works and a brake check. This time everything was looked at More
by DJ106BROWN
Employees Worked With
Pete Abramowicz
October 08, 2020
Absolutely horrible dealership and an even worse service department. I will never bring any car that I ever own here again. I brought a 2019 Explorer Sport from this place and it has had so many problems in department. I will never bring any car that I ever own here again. I brought a 2019 Explorer Sport from this place and it has had so many problems in just over a year that I can't even name them all. On top of that, instead of taking care of a loyal customer like me, the service department had tried to blame me, not actually address the issues, and even charge me while the car is still under warranty. Now im stuck in a very bad spot that im going to have to pay a lot of money to get out of. Again, absolutely HORRIBLE. Thanks Hawk Ford.. More
by JOHNLAHORI
Employees Worked With
Ali Huseen, James Benck, LaQuita Childress, Richard Pitlock, Pete Abramowicz, Amber Straubing, Jared Mitchell
October 07, 2020
The service agent named Rich was excellent. He was very The service agent named Ri ch was excellent. He was very responsive and understood my concerns. It all went smoothly and I appreciate the assistance! The service agent named Ri ch was excellent. He was very responsive and understood my concerns. It all went smoothly and I appreciate the assistance! More
by SENRIGHT2866
Employees Worked With
Richard Pitlock
October 06, 2020
They replaced my air bag without a hitch. However, when I asked them to fix the "check engine light" and blower motor, I was told it would cost $300.00 each just for the diagnosis. Thats $600.00 just to tell asked them to fix the "check engine light" and blower motor, I was told it would cost $300.00 each just for the diagnosis. Thats $600.00 just to tell me what the problem was. I told them to take care of the air bag only. When I got the car back the "check engine" light had been cleared. More
by 1960billcanavan
Employees Worked With
Fay Hussein, Amber Straubing
October 06, 2020
Every time I am the car I recently purchased, I return to the moment where a lot of new vehicles encountered many issues. It seems I am still not enthusiastic about the new car. I do not plan to purchase the moment where a lot of new vehicles encountered many issues. It seems I am still not enthusiastic about the new car. I do not plan to purchase from this brand in the future. I highly recommend one to seek other options. Avoid this dealership. Avoid Ford. More
by A
Employees Worked With
Mark Gorokhovsky, Nick Shaqra, Joe Venditti, Malik Namernah
