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Napleton Ford of Oak Lawn

Oak Lawn, IL

3.6
3,055 Reviews

6100 W 95th St

Oak Lawn, IL

60453

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Showing 3,055 reviews

September 17, 2020

Great salesman he offers the best customer service, he sold me my Ford Explorer 2020 and gave me a fair price for it. Totally recommend. More

by Ricardoaguirre1265
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malik Namernah
Sep 17, 2020 -

Napleton Ford of Oak Lawn responded

Thank you so much, Ricardo, for choosing Hawk Ford of Oak Lawn! Congrats on your new purchase, and let us know if we can be of any more assistance! Don Boros, GSM, carguy51070@yahoo.com, 708-233-7937

September 17, 2020

Easiest and smoothest car buying experience I’ve had. Malik guided me the whole way from finding my new vehicle to the test and giving me my monthly payments. Now In Finance was very nice and outgoing as More

by Chicagofinest331
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mo Yousef, Malik Namernah
Sep 17, 2020 -

Napleton Ford of Oak Lawn responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Don Boros, GSM, carguy51070@yahoo.com, 708-233-7937

September 16, 2020

The service was great , and the time was great, and he was very polite and concern about what was going on when are you going to serve coffee or tea again. More

by bernicestokes13341
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Benck
Sep 16, 2020 -

Napleton Ford of Oak Lawn responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hawk Ford of Oak Lawn. Hopefully, coffee and tea will be served again! James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

September 16, 2020

Was taken care of quickly and fast, I bring all of my cars to hawk ford for service. Great job, outstanding service, I recommend hawk ford to a lot of people. More

by FRANKTASHAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Straubing, James Benck
Sep 16, 2020 -

Napleton Ford of Oak Lawn responded

Frank, thank you for choosing Hawk Ford of Oak Lawn, your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to seeing you next time! James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

September 16, 2020

Very friendly staff in every department. Simple oil change , light bulb and tires- took care of it all at 1 stop. Very satisfied with the service I received. Definitely will recommend to family and More

by Aneta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray, Tom, Amber
Sep 16, 2020 -

Napleton Ford of Oak Lawn responded

We appreciate your business and our team looks forward to serving you again soon! James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

September 16, 2020

It’s convenient for serving my repairs and getting a ride if I have to leave my vehicles for service. I would probably buy my next vehicle. More

by LAWRENCE8057
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cashiers
Sep 16, 2020 -

Napleton Ford of Oak Lawn responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

September 16, 2020

My experience in the past has been great. My recent visit, no. I hope they improve their customer service. They tried to redeem their error and I appreciate that. More

by eveanbury
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Benck
Sep 16, 2020 -

Napleton Ford of Oak Lawn responded

Thank you for your feedback. Our goal is to make sure everyone who walks through the door leaves happy, and we are disappointed to hear that your recent experience wasn't up to par. Please don't hesitate to reach out to us if you would be willing to share some more detail. Thanks again for choosing Hawk Ford of Oak Lawn, we hope you will give us another opportunity to serve you! James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

September 16, 2020

The staff here are very polite professional and very helpful, especially Amber. A+Service! I always enjoy coming here for service on my car and will continue to do so. More

by CGARIBAYRAMOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber at the counter for oil changes., Anthony Gandara
Sep 17, 2020 -

Napleton Ford of Oak Lawn responded

Thank you for taking the time to share your thoughts on working with Amber and the rest of our team. We're glad to hear we delivered such a great experience! James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

September 15, 2020

The staff that I was involved with were both helpful and courteous. This is all I have to say since I only spoke with three people. More

by erylenefreeman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Straubing
Sep 15, 2020 -

Napleton Ford of Oak Lawn responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Hawk Ford of Oak Lawn. Please don't hesitate to reach out if you need anything else. James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

September 15, 2020

I was able to be fit a busy Saturday morning schedule, thanks to my Service Rep. Laquita. Great overall experience. Will definitely be back for any further repairs. More

by Milt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laquita
Sep 15, 2020 -

Napleton Ford of Oak Lawn responded

Milt, Thank you for your business and this review. We're happy to hear Laquita was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

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