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Napleton Ford of Oak Lawn

Oak Lawn, IL

3.6
3,055 Reviews

6100 W 95th St

Oak Lawn, IL

60453

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Showing 3,055 reviews

September 07, 2020

I had a very good experience working with the quick lane crew. Great job! I appreciate you listening to the issue I was having and making the repair. Thank you More

by FERGUSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Benck
Sep 07, 2020 -

Napleton Ford of Oak Lawn responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Hawk Ford of Oak Lawn! James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

September 05, 2020

My vehicle was at the shop for two days. The service rep was professional as usual. However, the new woman working the service-counter around 4pm could use a lesson on customer service and etiquette. Not a More

by V
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Benck
Sep 07, 2020 -

Napleton Ford of Oak Lawn responded

We appreciate your business and our team looks forward to serving you again soon! James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

September 04, 2020

Muy buen servicio el vendedor nos explicó todo muy bien Muy buen servicio el vendedor nos explicó todo muy bien con detalle y nos ayudo con lo q buscábamos thank you i love my truck More

by Nakroga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Gandara
Sep 07, 2020 -

Napleton Ford of Oak Lawn responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hawk Ford of Oak Lawn. Don Boros, GSM, carguy51070@yahoo.com, 708-233-7937

September 04, 2020

Awesome salesman nick was very knowledgeable about every car new & used Great place to buy a car I would highly recommend anybody to buy a car from Hawk Ford thank you for your great service More

by Bgross30@aol.com
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ristich
Sep 07, 2020 -

Napleton Ford of Oak Lawn responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Hawk Ford of Oak Lawn are glad to have you as a customer. Don Boros, GSM, carguy51070@yahoo.com, 708-233-7937

September 03, 2020

I will definitely recommend to family and friends. The employees are very supportive and friendly. Great work and excellent customer service from Laquita Childress. Thanks! More

by THEJOHNSONS4LIFE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laquita Childress I
Sep 04, 2020 -

Napleton Ford of Oak Lawn responded

Thank you for choosing Hawk Ford of Oak Lawn, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

September 03, 2020

My service was unsatisfactory at your dealership and I wouldn’t recommend your dealership. I had incredibly poor customer service. My service person seldom called me or returned calls and due to this my More

by lpoe67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rich
September 02, 2020

I had a great experience at hawk ford. Everyone was super knowledgeable and very friendly. I definitely recommend to friends and family for future service! More

by LaQuita.Childress
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Benck
Sep 04, 2020 -

Napleton Ford of Oak Lawn responded

Thanks for sharing your thoughts about your experience with Hawk Ford of Oak Lawn. We appreciate your business and hope to see you again soon! James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

September 01, 2020

Very professional and was pleased with the service and courteousness I encountered. I have been coming to have my car serviced and would recommend friends More

by hillian.brown51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Benck
Sep 02, 2020 -

Napleton Ford of Oak Lawn responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

September 01, 2020

First time customer and very impressed with their efficiency and transparency! The flexibility worked in my favor because I mismanaged my appt., but they accommodated me!! More

by RICKY1043
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Benck
Sep 02, 2020 -

Napleton Ford of Oak Lawn responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hawk Ford of Oak Lawn. James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

August 29, 2020

So far I'm very pleased with the service. I've been coming in to the quick service to service my car for over a year now. More

by Bzbmc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Benck
Aug 30, 2020 -

Napleton Ford of Oak Lawn responded

Hello, Here at Hawk Ford of Oak Lawn, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with James, and it was a pleasure having you at the dealership. We appreciate your review! Don Boros, GSM, carguy51070@yahoo.com, 708-233-7937

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