Napleton Ford of Oak Lawn

Let me start by mentioning, I had such a great experience with the Director of service here. I came in for a simple oil change and got so much more! I explain the cover on the back of my car was not placed i with the Director of service here. I came in for a simple oil change and got so much more! I explain the cover on the back of my car was not placed in the right position. His response After taking a look at it. “We could adjust it for you!” More

Great work. Shop very busy but courteous and professional. Only note was that I expected a text or call when the vehicle was ready. I will ask next time if I will be contacted professional. Only note was that I expected a text or call when the vehicle was ready. I will ask next time if I will be contacted More

Buying my used explorer here back in April was great. Joe Venditti handled my experience, and even though initially they were limited in fixing the few things I found on the walk around, they made good on fi Venditti handled my experience, and even though initially they were limited in fixing the few things I found on the walk around, they made good on fixing to like new condition with no problem. Jerry in the bodyshop made sure there were no problems and was great to work with. Their service department was awesome providing new vehicles while it was being worked on. I would highly recommend buying from Hawk Ford! More

Employees are pretty nice but it seems as if they maybe short handed and can use some more help at this location. It was crowded and it drew concern due to the corona virus pandemic. There was no way peopl short handed and can use some more help at this location. It was crowded and it drew concern due to the corona virus pandemic. There was no way people could stand 6ft apart. I dropped my car off for an 11:40 oil change appointment and went back to pick up my car at 2:00.pm. They said it was finished but no one called to say it was ready and I was sitting next door having lunch to avoid the crowded waiting room. More

First time in 35 yrs I have at a awsome buying exp quick lane is awsome best service I’ve ever had anywhere everyone I deal with is great. lane is awsome best service I’ve ever had anywhere everyone I deal with is great. More

Everyone was spot on and very helpful This was my first Everyone was spot on and very helpful This was my first time coming here, but will definitely will return as I am scheduled for an appointment in th Everyone was spot on and very helpful This was my first time coming here, but will definitely will return as I am scheduled for an appointment in the next couple of weeks More

Fleet car having the engine replaced for the second time. Took a while to get a loaner. The service people were easy to deal with Took a while to get a loaner. The service people were easy to deal with More

Amber is very knowledgeable, helpful and friendly about service on my Escape. No long wait. Thank you Amber! Thank you Service Department! Job well done! service on my Escape. No long wait. Thank you Amber! Thank you Service Department! Job well done! More

Good morning Hawl Ford this is Betty Hyde I was there Good morning Hawl Ford this is Betty Hyde I was there for service about a couple weeks ago. I was very pleased with the outcome thank you Hawl Ford f Good morning Hawl Ford this is Betty Hyde I was there for service about a couple weeks ago. I was very pleased with the outcome thank you Hawl Ford for waiting on a patient with me while we were trying to get in touch with my Extended warranty More

The service was great but I went on a car drive and both cards didn’t work. There was a shortage in the parking rear view screen. cards didn’t work. There was a shortage in the parking rear view screen. More