Napleton Ford of Oak Lawn

Wonderful service! I highly recommend to anyone!! Paul assisted me and was very welcoming as well as professional! Thank you Ford for fixing my vehicle. Satisfied customer! assisted me and was very welcoming as well as professional! Thank you Ford for fixing my vehicle. Satisfied customer! More

I was so happy with Paul the Service Advisor and my service that Im bringing in my F150 in for work. I’m also going to have my son bring his car to Hawk. service that Im bringing in my F150 in for work. I’m also going to have my son bring his car to Hawk. More

Good customer service will defenetly be going back. Rich and everyone that works there are very curtious. Answer all my questions very knowledgeable at the service department. Cant foget Jaime very nice guy and everyone that works there are very curtious. Answer all my questions very knowledgeable at the service department. Cant foget Jaime very nice guy More

I came in for a oil change on my Explorer but when I left, I left with my SUV n also 2019 Taurus. Thanks Mike left, I left with my SUV n also 2019 Taurus. Thanks Mike More

The service department was very prompt and courteous when I arrived. The level of communication was great and options were provided in regard to completing the work. I arrived. The level of communication was great and options were provided in regard to completing the work. More

Joe V and Don are always great to deal with! Joe located the car I wanted and got the car delivered in my time frame. the car I wanted and got the car delivered in my time frame. More

Great experience!! Tony Martinez was great, and made my car buying experience perfect. You have to ask for Tony- he will go above for you. car buying experience perfect. You have to ask for Tony- he will go above for you. More

I just can't get over that they charge me for labor on replacing a BULB and I was having the work package done already.when you go elsewhere they don't charge customers to change the BULB if needed.so don replacing a BULB and I was having the work package done already.when you go elsewhere they don't charge customers to change the BULB if needed.so don't look good FORD DEALERSHIP. More

I am pleased by the service I have received by Hawk Ford. Everyone was a pleasure to deal with. I will continue to be a patron , Everyone was a pleasure to deal with. I will continue to be a patron , More

The service was wonderful. However, my underbody flap was never screwed in correctly. It was hanging and damaged and Ford was closed on Saturday for me to bring it back. I ended up going to a car shop paying never screwed in correctly. It was hanging and damaged and Ford was closed on Saturday for me to bring it back. I ended up going to a car shop paying $25.00 to get it fixed and they told me that it was broken where the screws should have went. More