Napleton Ford of Oak Lawn

The oil change was okay but I was puzzled when the technician said he couldn't get my lugs off my tires and I came home and had a 4 way and did not have a problem they wanted to charge me 125 dollars technician said he couldn't get my lugs off my tires and I came home and had a 4 way and did not have a problem they wanted to charge me 125 dollars for new lug nuts all I wanted is for my tires to be roated so wasn't very happy with the service. More

Went in for oil change left with no windshield solvent. Pretty bad to say the least. How do I know that they changed oil when they could even fill windshield solvent Pretty bad to say the least. How do I know that they changed oil when they could even fill windshield solvent More

The service advisor was great and very helpful. They The service advisor was great and very helpful. They would assist you with your individual check- in if you were taking to long to complete. The service advisor was great and very helpful. They would assist you with your individual check- in if you were taking to long to complete. More

Was very pleased with the service provided. They did a great job with CDC procedures to ensure the safety of my time there. Great job. great job with CDC procedures to ensure the safety of my time there. Great job. More

Paul Stassin & Mike Hopkins are the reason I keep coming back. Overall the dealership does a good job. I know Paul will tell me the truth about the Service Situation on hand. If you listen to him, yo back. Overall the dealership does a good job. I know Paul will tell me the truth about the Service Situation on hand. If you listen to him, you will get the right things done on time ! Please thank them all for me ! Marty Mulcahy More

Great service in a timely manner. Employees were knowledgeable and polite.. I was able to get service without an appointment. Covid protocol was followed completely. knowledgeable and polite.. I was able to get service without an appointment. Covid protocol was followed completely. More

Thank you Hawk Ford was happy with the work Done on my Thank you Hawk Ford was happy with the work Done on my Lincoln MKZ i would like to have more work done on my mkz in the near future. Thank you Hawk Ford was happy with the work Done on my Lincoln MKZ i would like to have more work done on my mkz in the near future. More

Very Helpful get you in and out in a reasonable amount of time.. Very Friendly the Lady that I worked with. No problems with the service time.. Very Friendly the Lady that I worked with. No problems with the service More

My service was very efficient, friendly, and prompt. All staff was helpful and environment was clean . Covid safety was a top priority which I was happy about. staff was helpful and environment was clean . Covid safety was a top priority which I was happy about. More

The customer service was excellent courtesy kind head A waiting area and fast with the service I would recommend everybody to go to Hawk Ford and Talk to Paul waiting area and fast with the service I would recommend everybody to go to Hawk Ford and Talk to Paul More