Napleton Ford of Oak Lawn

I have had a GREAT DEAL of TROUBLE with my BRAND NEW CAR. First. the interior lights didn't work Second, the doors didn't lock good. Third, now my rear view camera is messing up. First. the interior lights didn't work Second, the doors didn't lock good. Third, now my rear view camera is messing up. More

Buying a new car I thought the sales people were really good and I had to deal with service people which they handled our problem very quickly. good and I had to deal with service people which they handled our problem very quickly. More

Always good service from your staff. Reliable and pleasant. Won't take my car for service any where else. One suggestion, with this covid 19 still in effect and lingering, maybe give the counter a sp pleasant. Won't take my car for service any where else. One suggestion, with this covid 19 still in effect and lingering, maybe give the counter a spray and wipe after each customer. More

Excellent service, courteous, and trustworthy. This dealership has serviced the life of 3 of my cars, 2 of which were Ford Hybrids, including my current 2019 Hybrid. dealership has serviced the life of 3 of my cars, 2 of which were Ford Hybrids, including my current 2019 Hybrid. More

They were very very professional and organized they talk to you with respect and carry themselves very well also made me feel safe at the facility and keep me updated!! to you with respect and carry themselves very well also made me feel safe at the facility and keep me updated!! More

Everyone there is so nice and concerned about safety. My car was done swiftly and so far run like new for a 7 year old car. They did tell me that 3 of my tires should be replaced because they are worn, I we car was done swiftly and so far run like new for a 7 year old car. They did tell me that 3 of my tires should be replaced because they are worn, I went to Discount tires where I originally bought them and they said they were fine. Other than that, the experience was easy. More

It was a quick experience got in and out fast. Great deals. And they knew what they were doing. Customer service was a pleasant experience as well. deals. And they knew what they were doing. Customer service was a pleasant experience as well. More

Great job! I was scheduled quickly. Rich was helpful and kind. He understood my Covid concerns and we worked around them well. Thank you very much! kind. He understood my Covid concerns and we worked around them well. Thank you very much! More

Paul is the man. He kept us updated and gave us his business card and we only dealt with him which I like. I hate having to talk to a different person every time. Thanks a lot Paul. We thought the car business card and we only dealt with him which I like. I hate having to talk to a different person every time. Thanks a lot Paul. We thought the car was completely ruined but he helped us through it More

I always have great service for my vehicle. I scheduled my appointment with my Service Consultant, Paul Stassin concerning the repairs for the undershield, the assembly and tail light. He referred me to Pa my appointment with my Service Consultant, Paul Stassin concerning the repairs for the undershield, the assembly and tail light. He referred me to Parts Department, I spoke with Jim and Tom and gave me a great price for both parts to be repaired. Amber, Service Consultant from the Quick Lanes Service provided a great price for my tail light to be repaired. Hawk Ford always provide excellent customer service, coupons, gift certificate and rebates. My Service Consultants always work with me concerning prices. I will remain a loyal customer with Hawk as long as I have my Ford Focus. Thank you to the employees of Hawk Ford. Jeri Patterson More