Napleton Ford of Oak Lawn

Employees were very helpful, with this pandemic going on. Wait time was not long, warranty work. Clean waiting area, explained what was done, and asked if I had an questions Wait time was not long, warranty work. Clean waiting area, explained what was done, and asked if I had an questions More

I worked with a young lady in the service department that was wonderful. What a great personality doing these not so good times. was there for a full synthetic oil change. was wonderful. What a great personality doing these not so good times. was there for a full synthetic oil change. More

I was told there was no charge until I got to the cashier when she informed me I owed 150 dollars for the diagnostic testing on my car, I didn't ask for. after speaking to service manager he told me that is when she informed me I owed 150 dollars for the diagnostic testing on my car, I didn't ask for. after speaking to service manager he told me that is a normal fee for just walking into service. because them looking at my car is considered diagnostic testing More

My first encounter was picking up a part for my 2011 Ford explore. And two Oil change. Both time I was treated with respect, The sales staff is a 10 explore. And two Oil change. Both time I was treated with respect, The sales staff is a 10 More

Clean shop with masks and social distancing. Appointment was true to the time. I was in and out within the hour. All campaign notes were updated. was true to the time. I was in and out within the hour. All campaign notes were updated. More

The service was prompt. The following up with me regarding the problem with the vehicle was quick. And the repairs were completed in a timely fashion that was great. regarding the problem with the vehicle was quick. And the repairs were completed in a timely fashion that was great. More

Tod Macca is the best took care of us thank you been come there for years bought lots of cars from Karen also thank again there for years bought lots of cars from Karen also thank again More

The people were friendly and helpful. They found the problem and fixed it within a few hours and told me it was a free service problem and fixed it within a few hours and told me it was a free service More

They were very polite very professional the girls behind the customer service desk were great they got me in and out very fast the work was done very professionally they treated my car as if it were their o the customer service desk were great they got me in and out very fast the work was done very professionally they treated my car as if it were their own definitely will go back there More

Friendly, nice people. They aim to please. Nick was a great salesman. He never pushed us. Gave us options of either an escape or Edge. Let us drive both. great salesman. He never pushed us. Gave us options of either an escape or Edge. Let us drive both. More