Napleton Ford of Oak Lawn

I was very please with the service with the service and time it took to service my vehicle. I would recommend Hawk Ford to my friends. time it took to service my vehicle. I would recommend Hawk Ford to my friends. More

Thanks very much. Process was smooth. Wait was reasonable and im glad I came in. Eva was very friendly and professional and went the exra mile for me while I waited. reasonable and im glad I came in. Eva was very friendly and professional and went the exra mile for me while I waited. More

Customer experience is an afterthought. I made an appointment and it took 50 minutes before my car was taken back for what was supposed to be an hour service in totality. Technician didn't complete appointment and it took 50 minutes before my car was taken back for what was supposed to be an hour service in totality. Technician didn't complete service (oil and tire rotation and pressure check), nor was it done correctly. After calling out that the tires were not rotated, I was told only one side was rotated. Note, I was asked if I wanted to see if the camera of the technician rotating the tires on one side of the vehicle and said "sure." After ten minutes I was met by the most arrogant per I've ever encountered who did not introduce himself (service director) before explaining what his technician did was correct and then telling me how he has been doing his job for 28 years, which is longer than anything I've ever done. After a few back and forth exchanges regarding the matter and mentioning the late appointment, the issue with the tire rotation and the ignorance when I arrived regarding a coupon, the Service Director (arrogant individual mentioned above) asked what I wanted. I stated that I wanted to see the footage his team of "car doctors" as he called them said I could see. He said the footage wouldn't actually show the tires being moved. Needless to say this was two hours I will never get back and an addition 30 minutes required to fix the service provided once I arrived at home. That said, it solidified why gen x and y typically stay clear of dealerships for service. More

Amber is an excellent customer service representative. She is very professional and knowledgeable. I appreciate the quick service and hospitality that she gives when I walk in the door. She is very professional and knowledgeable. I appreciate the quick service and hospitality that she gives when I walk in the door. More

Amber helped me and explained everything to me after my visit at Ford. Thank you amber for helping me and making this a great experience. visit at Ford. Thank you amber for helping me and making this a great experience. More

Great service overall ! Timely and professional in delivery. Would visit them again in the future. I strongly recommend all ford owners to consider Hawk Ford ! delivery. Would visit them again in the future. I strongly recommend all ford owners to consider Hawk Ford ! More

I stopped and while passing by with my Ford vehicle and everything has been great. I plan returning to them every time Service is needed. everything has been great. I plan returning to them every time Service is needed. More

I am very pleased with the courteous, respectful service. Covid's made every situation difficult to navigate. Your service center is working well. Thank you! Covid's made every situation difficult to navigate. Your service center is working well. Thank you! More

Overall I was pretty satisfied with the service the one thing that I was kind of disappointed with is once I got home and I was reading through the paperwork that they gave me back nobody ever mentioned an thing that I was kind of disappointed with is once I got home and I was reading through the paperwork that they gave me back nobody ever mentioned anything about the oil filler neck being broke More

Perfectly fine service. I’m not sure why I need to use up twenty five words to say that, but that’s what it told me to do. twenty five words to say that, but that’s what it told me to do. More