Napleton Ford of Oak Lawn

I was very pleased when I brought my car in for service. Everyone was very friendly and helpful; especially Paul in the Service Department. Don in the Sales Department was very helpful also. Everyone was very friendly and helpful; especially Paul in the Service Department. Don in the Sales Department was very helpful also. More

I had a great experience. Everything was clean and everyone was professional. I was in and out in less than 20 minutes. Very pleased with everything. everyone was professional. I was in and out in less than 20 minutes. Very pleased with everything. More

Excellent job & safe health practices. PPE use & social distancing observed. Thank you for keeping us all safe from Corona virus. Continue great service for customer to come back again. distancing observed. Thank you for keeping us all safe from Corona virus. Continue great service for customer to come back again. More

Was very happy with my service and loaner car that was given to me while my vehicle was in the shop. Thank you guys very much. given to me while my vehicle was in the shop. Thank you guys very much. More

Great service! Great staff and phenomenal mechanics especially Pat Bracken he is the best! they Finished the job in a timely manner thanks Hawk!!! Appreciate it especially Pat Bracken he is the best! they Finished the job in a timely manner thanks Hawk!!! Appreciate it More

Eva walked up to me right away when I got out of my car. She was there with me every step of the way. I felt welcomed by the connection she made with me, & I fit my car services. She was there with me every step of the way. I felt welcomed by the connection she made with me, & I fit my car services. More

The service was excellent the management team was great The service area was nice and clean and neat . I look forward to coming back for set a tires for my Ford explore The service area was nice and clean and neat . I look forward to coming back for set a tires for my Ford explore More

Came in to get a leak checked and didn’t even get a proper diagnosis. Quoted me $1200+ and then told me they’d offer a 50% discount when I denied service. There is no doubt in my mind they were trying proper diagnosis. Quoted me $1200+ and then told me they’d offer a 50% discount when I denied service. There is no doubt in my mind they were trying to up sell whatever the issue was. More

The service is excellent, but it cost too much for labor! But I like knowing my car is fixed right the first time. Rich was great and the technition that worked on my car excellent. But I like knowing my car is fixed right the first time. Rich was great and the technition that worked on my car excellent. More

Another Excellent Service experience. Brought in my 2003 Expedition some time back for a rear wheel bearing replacement and to replace some rusting brake lines, then most recently for front brakes. Ken Klin Expedition some time back for a rear wheel bearing replacement and to replace some rusting brake lines, then most recently for front brakes. Ken Kline and Eva provided their usual outstanding customer service. The price, especially with the Ford Rewards program COULDN'T BE BEAT. Continued great service and very good pricing on the repairs. This is why I keep coming back.! Kudos to Ken, Eva, and the Mechanics! Keep up the great work! More