Napleton Ford of Oak Lawn

Scheduled appointment the day I went to the dealership. Check in process was a JOKE! The attendant EVA had NO IDEA why I was there. Didn’t look at my history which we had been to the dealership for 3 previ Check in process was a JOKE! The attendant EVA had NO IDEA why I was there. Didn’t look at my history which we had been to the dealership for 3 previous times. EVA kept repeating “I hope that we can get to your car today”- this was the response no matter how I asked what time the car would be ready. I asked to reschedule so I could be guaranteed an assessment at the very least! She just ignored me. My husband was so agitated he had to walk out of the service department!! I left very angry as well! I NEVER received the check in text that usually occurs after you leave your car. I was Promised a call prior to repair- NEVER OCCURRED! I was NEVER told my car was ready. I had to call to check on the status at 5 PM and spoke to another attendant. When I came to pick up my car at 8:40 PM, no paperwork was at the clerks office. EVA showed up at the payment window, made excuses, I told her how disappointed I was and she turned around and walked away! Hawk Ford has really lowered their standards!! I am extremely dissatisfied! More

Kathy was amazing. She was very helpful and knowledgeable. She was polite and efficient. She answered all my questions and made sure I had all the information I needed. She also kept me informe knowledgeable. She was polite and efficient. She answered all my questions and made sure I had all the information I needed. She also kept me informed about progress. More

I had a phenomenal experience working with the staff. I couldn’t be any happier with the great deal I received. I definitely recommend this place! couldn’t be any happier with the great deal I received. I definitely recommend this place! More

Tony Garcia is a great salesman and he help me a lot with getting cars . And Big Joe is great as well. Thank You , see you back in two years.? getting cars . And Big Joe is great as well. Thank You , see you back in two years.? More

Amber in the quick lane department is super informative and helpful. Everyone there from the mechanics to the writers does an amazing job! I plan on coming back and getting work done for all of my vehicles and helpful. Everyone there from the mechanics to the writers does an amazing job! I plan on coming back and getting work done for all of my vehicles at Hawk Ford! More

Paul was extremely helpful and explain the warranty recall issue perfectly. I look forward to bringing my car back soon to have additional worked on recall issue perfectly. I look forward to bringing my car back soon to have additional worked on More

I feel bad I asked to check my truck 3 things The radio scream freezes, the passenger door is very hard to close and the doors were frozen Recall My truck re I asked to check my truck 3 things The radio scream freezes, the passenger door is very hard to close and the doors were frozen Recall My truck returned to me after 2 days and only was fixed the doors recall but now the steps dont work when you open the doors I told the lady EVA CASTANON but she told me I dont know the technician is gone yea but i think is easy because he was working here maybe put it on hold She told me again i dont know ok please i need a car and fixed my truck she say no no we dont have car on this moment I FEEL DISCRIMINATED My Money is american and my truck is not cheap $70'000 So I went to the bill Kay ford to check the steps and Carlos just went to screen of my truck and activated The next appointment was 1/28/2020 my radio is fixed but the passenger door is not good I am with you 2014 And I never had problems More

the best place the best sellers. Excellent service the best service very friendly adapts to your budget thanks.One hundred percent recommended just what you are looking for make you f Excellent service the best service very friendly adapts to your budget thanks.One hundred percent recommended just what you are looking for make you feel very comfortable. More

20,000, oil change/maintenance inspection I recently visited Hawk Ford, Oak Lawn, for maintenance and oil change, as usual I received Great Service, Quick Lane Mgr. has always been great. I wo I recently visited Hawk Ford, Oak Lawn, for maintenance and oil change, as usual I received Great Service, Quick Lane Mgr. has always been great. I would not take my Ford Edge to anyone else. Completed job as promised, within 30 minutes time. Thank you, More

Always Excellent The Service Center at Hawk Ford of Oak Lawn is fast, professional, extremely organized. The team members have great personalities, very knowledgeable The Service Center at Hawk Ford of Oak Lawn is fast, professional, extremely organized. The team members have great personalities, very knowledgeable and they make sure you are informed at every major step (which includes text messages in case you have questions and to give you updates). The facility is modern and comfortable while you wait. I highly recommend them. More