Napleton Ford of Oak Lawn

Nice people and great service.Waiting room was a bit Nice people and great service. Waiting room was a bit chilly. That's all I have to say. Think you should change amount of words required. Nice people and great service. Waiting room was a bit chilly. That's all I have to say. Think you should change amount of words required. More

Same day service Incredible, the wait wasn’t terribly long considering my request was last minute. Friendly and professional staff. I would recommend Hawk to anybody long considering my request was last minute. Friendly and professional staff. I would recommend Hawk to anybody More

Terrible experience. Had my car for a month and a half. Poor communication about what was happening with my car. My car wasn’t liable in my accident yet it’s going to cost me almost $400 because I had to k Poor communication about what was happening with my car. My car wasn’t liable in my accident yet it’s going to cost me almost $400 because I had to keep a rental car this amount of time which is over what insurances cover. Service took an hour to find my car when I finally came to pick up my car, must have forgotten I was there. I don’t know what’s going on at this place but I’ve paid a lot of money in two car accidents to them and they treated me like garbage. I won’t be coming back and I’ll make sure this experience gets heard by everyone. I was also thinking of buying a ford car not going to happen after this one. More

one of the most knowledgeable places to go sales service one of the most knowledgeable places to go sales service all around knowledgeable I would take my car there for all my services trade ins and everyth one of the most knowledgeable places to go sales service all around knowledgeable I would take my car there for all my services trade ins and everything you can think of very great place to go More

I have brought my vehicle to Hawk Ford in the past and continue to do so because the customer service and the repair service is outstanding. Paul was very thorough with his explanation of service and repa continue to do so because the customer service and the repair service is outstanding. Paul was very thorough with his explanation of service and repair that your company was to provide and was very courteous when calling to give me any updates regarding repairs that were needed as well as informing me when the job was complete. I was also very impressed with the work done by your mechanic Len, and I appreciated the fact that it was done so quickly so I was not without a vehicle for a long length of time. It was honestly one of the best service repair experiences that I have ever had. Five Stars for both Paul and Len. Thank you. More

Problem was handled efficiently by Service Director Paul Werges. Great at customer service. Eva, who wrote up the order & also handled the progress, was very inefficient. Would refuse to deal with her again Werges. Great at customer service. Eva, who wrote up the order & also handled the progress, was very inefficient. Would refuse to deal with her again. More

Service department did great job on my recall. Was quick drop off and pick up with no extra charges. Only place I had to wait was at cashier. Only one cashier and she was helping a man in front of me for ov drop off and pick up with no extra charges. Only place I had to wait was at cashier. Only one cashier and she was helping a man in front of me for over 10 min. I finally asked if I was in right place to pick up keys and paperwork and she kindly retrieved paperwork so I could leave. More

They were quick and clean in and out in just under an hour desk people were nice and accommodating. Overall a good quick oil change hour desk people were nice and accommodating. Overall a good quick oil change More

Very nice welcoming environment process was quick and they took my concerns and put me in a vehicle that fit my needs and pockets financials they took my concerns and put me in a vehicle that fit my needs and pockets financials More

Brought my 2011 Ford Taurus SHO into service for a howling and rattling noise in the rear end, turned out to be the rear axle assembly. Which luckily was covered under the warranty I have. I had the howling and rattling noise in the rear end, turned out to be the rear axle assembly. Which luckily was covered under the warranty I have. I had the pleasure of dealing with Ken Kline and Eva. They provided outstanding customer service, even setting me up with a loaner vehicle. I will be back with all my service needs as usual. Keep up the great work all and Thank You! More