Napleton Ford of Oak Lawn

Edge lease Joe Venditti, salesman is great. He helped me get exactly what I needed. Best car buying--leasing experience I've ever had. Will gladly return for fut Joe Venditti, salesman is great. He helped me get exactly what I needed. Best car buying--leasing experience I've ever had. Will gladly return for future car needs. More

Oil change and tire rotation Went in for an oil change and tie rotation they let me know my air filters were dirty and needed replacement that was good information to get Went in for an oil change and tie rotation they let me know my air filters were dirty and needed replacement that was good information to get More

Oil Change - quick in/out service I stopped in on NYE for a quick oil change, went to the Quick Lane. I was in and out within an hour! Thanks for a great job! I stopped in on NYE for a quick oil change, went to the Quick Lane. I was in and out within an hour! Thanks for a great job! More

Extremely disappointed. Terrible communication I never do work with dealers because I find them to be untrustworthy and price gouging. This was no different. My car took 2 weeks to be fixed — the l I never do work with dealers because I find them to be untrustworthy and price gouging. This was no different. My car took 2 weeks to be fixed — the length is not the issue given the holidays, but I was promised a week earlier multiple times. I was told initially that the work was covered by the warranty with just a $100 deductible, but later found out it was 2500+ in repairs. I had to contact them every single time (and multiple times each day) to try to get an update. I was not consulted before work was started. It was a complete nightmare More

Great Turnaround Time My vehicle taken to Hawk on 12/23. It was diagnosed and I was able to pick it up on the same day. I was surprised because of the upcoming holiday. My vehicle taken to Hawk on 12/23. It was diagnosed and I was able to pick it up on the same day. I was surprised because of the upcoming holiday. Great Job! More

Pleasant, Courtesy Service dept. is awesome and efficient. Straight forward, honest. Quick response as to what my problem was. As long as I have my car or truck I will b Service dept. is awesome and efficient. Straight forward, honest. Quick response as to what my problem was. As long as I have my car or truck I will be a loyol customer. More

Great Fast friendly and reliable service! Dropped my car off the whole process took about 25 minutes. Upon picking up my vehicle I was very satisfied with Fast friendly and reliable service! Dropped my car off the whole process took about 25 minutes. Upon picking up my vehicle I was very satisfied with the work and having just worked a 12 hour shift I was beyond happy it took about 10 minutes, to return my rental and receive my vehicle More

Airbag Recall Service Fixed recall but didn’t advise of secondary airbag issue until I questioned why light was still on (after I got in my car to drive home). When I ques Fixed recall but didn’t advise of secondary airbag issue until I questioned why light was still on (after I got in my car to drive home). When I questioned, the woman asked me if anyone told me when I dropped the car about diagnostic service. I said no and then she had me talk to another service Case Manager and he explained that they just fixed the recall. If the light is on it means there is a problem with the airbag and that required $150 to do a diagnostic to determine problem then there would be a cost to fix it. If I had been told this when I dropped my car off I would have had the diagnostic done. Makes no sense to not advise up front the possibility of needing a diagnostic. Or how about call me while you have my car to say “hey we fixed the recall item but the light is on which means we need to determine what else is wrong ... there is a fee...do you want us to take a look?” Disappointing after feeling like the dealership had its act together when I dropped off my car. More

Excellent Customer Satisfaction First! Excellent Customer Service and Care. Tod was exceptionally competent. Courteous greetings by all. Prompt comprehension of issue. Accommodating Co Excellent Customer Service and Care. Tod was exceptionally competent. Courteous greetings by all. Prompt comprehension of issue. Accommodating Convenience (loaner). Expeditious correction of issue. Satisfied Customer!! More